Business ProfileforRestorations By Watts Woodworking

I paid $2,325.00 to have dining room furniture repaired, sanded, stained a light oak color with a gloss finish. When I went to have the furniture picked up today (6/16/2023) by two men and a truck (after its been in the workshop for one year now, since 6/17/2022)), the only piece that had the gloss finish on it was the table (only the top of the table, not the claw feet legs of the table). The chairs had no gloss finish on them at all and the china hutch and ****** cabinet did have a gloss finish either. The China hutch/cabinet doesnt even match the table because the table top has a gloss finish and looks to be a darker stain used.****** Watts (owner) told me today when I stated (after touching/feeling the chairs and china cabinet) that they did not have any finish on them (because they were rough feeling not smooth like it would be if it had a coat of finish on them) that I just couldnt see the gloss finish because of the lighting and that the furniture needed to acclimate to its room temperature when I got it home and then I would be able to see the gloss finish. This is simply not true. The chairs have a very rough feel to them like they were sanded down and thats it! One chair is two different colors because it was not completely sanded so theres the old finish and then a lighter color where it was sanded down in different areas but no finish whatsoever. Now the Watts are not responding to my texts (thats really bad customer service!) so now I will have to get legal advice to see what can be done. And on top of the original $2,125.00 I owed, two days before the furniture was scheduled to be picked up, ****** Watts texted me and told me that it would be an additional $200 (bringing the total to $2,325.00) due to the extra sanding they had to do on the chairs. Its a shame that you pay a lot of money to a business you thought was a reputable business and get treated like this! Shame on you ******* and ****** Watts! You know that you did not do what I paid you to do and you lied to me about the gloss finish, but I still have the paperwork showing exactly what all you were supposed to do to my furniture and it clearly states Gloss finish on all pieces. Im a very dissatisfied customer.