Business ProfileforOden's Auto Glass, Inc.

Took a house window frame for glass replacement first part of April. Receptionist said they would have to order the glass as they didn't keep it in stock. She asked that if I could leave the frame, it would allow the installer to measure and the correct size ordered. I left the frame with the shop. She said it would take a few weeks for the glass to arrive and they called when it was ready. I received a callback (voicemail message) that said the frame was ready for pickup (May 2). When I returned the call, I was asked to bring the frame in so they could install the panes. I told them I had left the frame because they wanted the installer to remeasure before the panes where ordered. I received another call (May 8) again saying they could not find the frame, saying again they felt I had picked up the frame before the panes were installed. I again explained it was left with the shop and that it was about 30 miles one-way from my house, so I had no reason to get the frame before the panes were installed. She said they didn't know where or how to order a frame. The windows are in a home built in 1996, so the entire window may now require replacing. I asked who to send a bill to for the window replacement, and she said they might can pay half. It is their fault for losing the frame and should be sole payer for frame/window replacement. I now have to find a window installer to quote a price for a new frame (or window if frame alone can't be replaced).