Business ProfileforEastern Shore Toyota

Plan to nap while ya wait, 3 - 4 hours. If your trading in, plan to give your car away or except their insulting offer. Good credit, bad credit don't matter they plan to get you in the finance department and sell ya all the extra's. I think perfect credit deserves better than an ****% So I did my homework on 1 car, across the US on all, but they had one, lucky me right down the street, saves the time of ordering a new one. 2020 Cadillac xt4, ***** miles, fairly nice. Run the vin # from home, *****, Carfax, GMC, Truecar, run the recalls, warranties, did my foot work, did this on 3 car two were pretty far away, so we doing this one. Emailed back and forth, cautious as to the wording not to entrap myself, "sign nothing online by the way with a dealer" so finally settled on a price, made it clear as day a pick up, in and out. Price was clear, out the door. So I get there, from that point on it turned in to days of unbelievable, trade a no go, used cash, finance a joke and insulting, poor communication, fibs to assure the sale, look like they doing you a favor, I was mad in finance the whole time, agued/talked she knew I wasn't happy at all. Lied about a 7 month pay off penalty. All this could have been avoid up front with honesty, it was not, it was greeted with 500 off before the finance department, they knew ahead of time. I said I would fix it, against what she said, all contracts are null and void now, I owe you nothing, I owe the bank nothing, should have been more honest. Now about that rear end repair and cracked windshield you failed to mention, I was told in person a call would be made, so far it has not or poor communications. No damage was mentioned, little shady there, at least very questionable. Just complete aggravation with the whole car buying experience, Try honesty as a whole and this would not be happening. I do not recommend anything about this place, arrogantly txts uncalled for and unprofessional. Make it right.