Business ProfileforCritter Getter Pet Transportation LLC

We are in the middle of a big move from ******** to ******. (Active duty)About a week before my family flew out we were made aware of a heat embargo and that nowhere within a ***** hour drive was flying pets due to the heat. We did some research on pet transporters and came across Critter Getter Pet Transportation. Chatted back and forth for a few days.She sent over a contract and informed us that she would need more money up front than what she would usually charge because of having to book flights. She provided screen shots of flight costs and told us that she could transport our dog for $1800, paid for the whole service up front.Fast forward a few weeks, we needed some paperwork to be filled out for the health certificate and she was super dodgy and always provided some type of excuse.We had an appointment for a required health certificate, after several attempts of trying to get in contact with her to make sure we were still on for the flight, she finally responded that something had come up and she would call me the next day. When we asked her if we should keep the appointment still, since they are good for 10 day, she never responded.Later that evening I informed her we were going to have to cancel our plans with her altogether. I no longer had any trust that she would be able to get our dog out to ****** safely.Over the last two weeks we have asked for a refund of our money, and it is one excuse after another (if anything at all).She has stated that she cant get reimbursed for the tickets she bought, however she was the one who stated we had to change plans. And still has not provided any type of receipt.She claims that we got scared and backed out, she was the one that had to make the change. This is our family dog, not a purse or something that you can just make last minute arrangements for.Please do not use this company, I do not want anyone to have to go through the troubles we have had to go through.