ComplaintsforBatteries Plus Bulbs

• Initial Complaint

  08/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to the batteriesplus.com website and purchased car battery as labeled/branded as Duracell fpr the amount of ****** dollars. When I got to the store to pick the battery, they gave me a battery that is branded as magnapower and they try to convince me that it is same battery with a different label on it. While I was perplexed by the conversation, I proceeded to take the battery because I had already driven 25 minutes and was now in the store to pick it **. In addition, the only reason I bought the battery from batteriesplus.com website is because it was a Duracell brand that I trust more than the other brand.This is very deceptive to advertise a product online and when people come to pick the product they bought and they are not getting what they paid for.

  Customer response

  08/17/2023

  Dear ********,
  
  
  
  Thanks for sharing your recent store experience. We appreciate what you had to say and we're very sorry you were dissatisfied with your order.
  
  
  
  We welcome the chance to regain your trust and we hope to serve you again soon. I will certainly share your feedback with our team so that we can learn from it and improve.
  
  
  
  Because of your inconvenience, please accept a 20% discount on your next in-store or online Batteries Plus Bulbs purchase. Use Coupon Code CDP13371 at www.batteriesplus.com, or print this email to use the offer in-store. (Offer expires 12/31/2023.)
  
  
  
  Our apologies again for your experience. And if I can help in any way, please dont hesitate to reach out.
  
  
  
  
  
  *************************
  
  Owner
  
  Batteries Plus
  
  **********************************************
  
  ************
  
  
  
  Cannot be combined with other offers. Some exclusions may apply.
  
  
  
  
  
  

  Business response

  08/18/2023

  Thank you for your recent feedback 

  
  From: ************************* ************************** To: ********************

  Date: Monday, August 7, 2023 at 02:07 PM CDT 

  
  Dear ********,

  Thanks for sharing your recent store experience. We appreciate what you had to say and we're very sorry you were dissatisfied with your order. We welcome the chance to regain your trust and we hope to serve you again soon. I will certainly share your feedback with our team so that we can learn from it and improve. Because of your inconvenience, please accept a 20% discount on your next in-store or online Batteries Plus Bulbs purchase. Use Coupon Code CDP13371 at www.batteriesplus.com, or print this email to use the offer in-store. (Offer expires 12/31/2023.) Our apologies again for your experience. And if I can help in any way, please don't hesitate to reach out. 
  ************************* Owner Batteries Plus **********************************************  ************ 
  Cannot be combined with other offers. Some exclusions may apply. 
  

  
  

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 3/2/2023 my battery was dead. They told me that it would be 3/13/2023 before that exact battery would be back in. And my battery would not charge. I explained that my car would be down till I received the battery. The manger *** told me she had 12 coming in on 3/6/23 that were spoken for and if one of them didnt come get the battery she would let me have it. You just get their hours when you call. I waited till Monday 3/13/2023 and waited till around 4:00 because I cant call them their phone. I told the salesgirl my battery should be there. She asked my name and said she was not showing anything. I give her my phone number and told her that is how the manger had look up the battery the first time. She looked and went to the their back room for 4 or 5 min. I went back the 15th. This time because I believe I was being lie to I recorded the conversation. I was met with my old battery and told that the batteries were on back order and didnt know when they would get any so l had to take my battery back. I asked if she would swap it for a lesser battery because I had brought their best battery. She said no only the exact battery. Then she tells me that ******** had them,This is after keeping my battery for this long. I said cant you have it shipped here and she said to leave. I went to ******** l they did not have any. But the manger said she would help but had to try charging the battery first because it wouldnt check if it was bad without a charge. I left it overnight. What do you know it charged and was fine. Decatur had my battery for 12 days without trying to charge it. And I had to drive back and forth 4 times or 120 miles and 4 hours to their store. Then drive 60 miles one way to the ******** store or 240 miles and 5 hours. The manger in ******** told me I should not have had to drive to them or waited so long. She gave me their corporate phone number and said to call I will Monday.That is 12 days without the car and 320 miles 9 hours

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩