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            Business ProfileDecatur Utilities

            Electric Companies
            BBB accredited business

            Contact Information

            1002 Central Pkwy SW

            Decatur, AL 35601-4848

            Get Directions
            Visit Website
            (256) 552-1400

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2008

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This Public Utility Company offers electricity, natural gas, water and waste water services in the Greater Decatur area.

            Business Details

            Location of This Business
            1002 Central Pkwy SW, Decatur, AL 35601-4848
            BBB File Opened:
            10/23/1998
            Years in Business:
            86
            Business Started:
            1/1/1938
            Business Started Locally:
            1/1/1938
            Accredited Since:
            9/18/2008
            Business Management
            • Mr. Ray Hardin, General Manager
            • Ms. Kim Baker, Customer Service Supervisor
            Contact Information

            Principal

            • Mr. Ray Hardin, General Manager

            Customer Contact

            • Mr. Ray Hardin, General Manager
            • Ms. Christy Lamb
            • Ms. Kim Baker, Customer Service Supervisor
            Additional Contact Information

            Fax Numbers

            • (256) 552-1412
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/02/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            i *************************************************** disability only get food card $280 a month my 84 yr old mother is paying my utility bill of around $200 a month, i have 2 small frigs small freezer and all led lights on 1 at a time and no air conditioning im a tree hugger conservationists $75 of it is water sewage and refuse which i could have gotten for cheaper if i got it or took it on my own why are they charging me so much since they installed this new electric meter when i dont use electricity my home is only 780 square feet less than 30x30 and i live alone with a cat thats not gonna live much longer
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            Read 1 More Complaints

            Customer Reviews

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            Local BBB

            BBB serving North Alabama

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            BBB Reports On

            BBB reports on known marketplace practices.

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