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Complaint Details
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Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Thursday August 4th 2022 I had my 2009 Jeep wrangler towed into the service department of Champion. Upon arriving and being greeted by an advisor, I explained the issue with my jeep. I told the advisor that the shifting cable had broken, and was replaced months earlier by their service department. She took my information and told me she would call me when they had diagnosed the problem. Around 3 pm I received a text stating they had diagnosed the problem and it was my shifter assembly and the price to repair was ******* plus tax I proceeded to the dealership where I explained to the advisor and service manger that I had no problems with the shifter. That it was the shifting cable that was the issue, I was having the same problems as when they repaired it earlier in the year. I declined the shifter assembly repair. I was then informed that the shifting cable repair would be covered under warranty. I was told that my jeep would be ready by Monday August 8th 2022. I did not hear from the dealership at all on Monday. Tuesday the 9th I went by dealership at 9 am and was told it would be ready by end of day. Wednesday the 10th I went by dealership at 4:30 pm and was told it may be ready Thursday the 11th. I feel the dealership tried to charge me for a part I did not need (the shifter). When I declined the service they have now pushed my repair to the back of the line for customers from whom they will collect from. I have used this dealership for service on many occasions since owning my jeep. I will never use them again and will warn others of the shady business and to be aware of being charged for repairs that are not necessary.Business response
09/06/2022
We help every customer with our best intention and try help covering problems under warranty when we can. On this occasion we found 2 problems and we fixed the problem with the cable that was covered under warranty, and told him about the other problem, which was not covered under warranty and he declined that repair.. With parts shortage delays can occur.Customer response
09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase a 2019 Ram from Champion Auto. Its still under warranty and I purchased a extended warranty. The navigation system part of it works and part doesnt.Business response
07/28/2022
Pcole with BBB spoke with Mr. ************************** GM for Champion. He said your warranty will cover the radio replacement. Call the service **** to schedule an appointment. If there is a problem, call him directly.Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We dropped my Jeep Grand Cherokee off to have a recall fixed that failed. We took it to the dealership on October 4,2021. We still haven't received my vehicle but they won't fix it. The vehicle is covered under 3 warranties. We have been dealing with FCA since December. They keep lying and saying parts aren't there,they don't have the tools and no one to work on it. It's now February 16,2022 and still haven't received my vehicle.Business response
03/31/2022
Business Response /* (1000, 12, 2022/03/14) */ Mr ******, has already pick up his car and its finished. He picked the jeep up about 3 weeks ago.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.