Customer ReviewsforCook's Pest Control, Inc.

Cooks is awesome. I really appreciate their service. I feel that my home is well cared for by Cooks

Thank you for the excellent review, **************! We appreciate your trust in ****** to take care of your home. If you ever need anything, please let us know!

This company is a joke, and I highly suggest you look for other pest control services.It is cut and dry. They don't do what they say they will do. The customer service is baffling, and it is so bad. Due to your due diligence, review BBB reviews on companies before hiring out.*****, the regional manager, was very unhelpful and argumentative. ****, the local manager, tries to dodge and make excuses for his complacent employees.They put the employees first rather than the customer.Save your money and time and go with another company.

Used for several years and had no issues then they hired a slacker that never came by and did his job. He just filed the paperwork and lied. I am disabled and home all day. He was not here but electronically signed my name to the workorder. Spoke with Cooks about this several times on the phone. I was being bitten by spiders on my porch, we had to go to ******* and buy bug killer to get rid of them. I requested on Nov 1, 2023 that Cooks Cancel my account and refund the $99.00 they had just taken out of my bank account for their payment. On Jan 2, ****** at Cooks tried to set up a time to come and treat our house. I told him we no longer have an account with them and to Call ******* @ Brentwood. I STILL HAVE NOT RECEIVED MY $99.00 I Want It BACK!

****************** - we're very sorry about your experience. We've reached out to your local office about the requested refund. They say they've attempted to call you a few times about the refund but have been unsuccessful in reaching you. Please return their call so they can process your refund. Again, I'm very sorry about your negative experience.

******, Service Tech with Cooks Pest was an excellent technician, explaining what he was going to do and took time to answer any questions asked. He was knowledgeable, professional, courteous and friendly. He answered all my questions and showed superior customer care. A **** high 5.

Thank you for the great feedback, ******! We're very proud of the effort ****** made to leave you feeling this way. Thank you for trusting ****** to protect your health and property.

I recently contracted Cooks Pest Control to address a rat infestation on my property due to ongoing construction in my area. Unfortunately, my experience with their services left much to be desired. After hiring Wild Animal Removal to eliminate the rodents and seal any potential entry points, I had to pay an additional cost to repair the air ducts. Following this, I hired Cooks Pest Control to keep the pests under control and keep them away. During their initial visit, they placed rat traps in the crawl spaces. However, a week later, I discovered they had failed to secure the doors properly, resulting in another rat invasion.When I contacted the company to report the issue and express my frustration, they simply apologized. This lack of accountability was concerning, especially considering the additional financial burden I had to bear in getting the wild live removal service to address the infestation again, costing me an extra $625.00.Furthermore, when I attempted to cancel my account and voiced my concerns to Cooks Pest Control, they informed me that cancellation was not possible, and the manager did not return my calls. This lack of responsiveness and unwillingness to address customer concerns only furthered my disappointment with their services.Overall, my experience with Cooks Pest Control was highly unsatisfactory, and I would caution others considering their services to proceed with caution and explore alternative options.

Hello, ******************, I'm very sorry about the experience you've detailed in your review. It's clear there are a few things we need to work on with the individuals involved. I really appreciate you bringing this to our attention. After receiving this review, I asked the manager of your local district office to contact you directly. He tells me you all were able to come to a mutual agreement on how to make things right. We will use this situation to better train our team on what should be done if a problem like this arises again.

We recently had to stop auto pay because no one would show and then when we called they said in the computer it was put that they came no one came andsomeone was supposed to call us back never happened.Very un reliable and communication with them was c*** I will say the few times they did come and treat it really helped but that's when they would actually come we made our work schedule very clear so they cannot use that as an excuse.Would not recommend!

*****************, thank you so much for taking the time to speak with us to address this issue. We appreciate you allowing us to come back out to retreat your property. Please do not hesitate to reach out to our office if you need anything before your next service visit. Have a wonderful day!

****,**. ****** is a ****************. 5 stars.We finally got squatters, the courts and laws seem to work for for the non-payers, out of a house we own. Unbelievable amount of work we need to do to make this home truly habitable so we've called several businesses covering many disciplines and no one really returns calls and certainly do not show up. ****** pest out of **** did return my call, they did speak with me, and they did show up to do the job! We had a huge hornet's nest in a ****( basketball size) and ****** pest Rome,**. showed up when they said they would and walked me through the process and the young man,**, showed up at the designated time, was extremely personable and professional and did the job! ***** to ***************, and another individual for following through. We will use ****** ****,**. again if we decide to not sell this house or encounter another pest related issue.

*******, we apologize for the delay in response. Thank you so much for your kind words about our **** **************** We will make sure to pass on your comments.

The company has been sending me non-stop emails and texts for 2 days straight totaling over a dozen messages and docusigns to get me to sign up and stay with this company. I have called and left messages to have them stop sending me these emails and texts but nobody will listen or stop. I would definitely use a different company one that is not so pushy and they are very overpriced.

*******, we apologize for not promptly responding to your feedback. We have reviewed our past feedback to ensure these practices do not continue. Our revamped Customer Experience team at ****** Pest ********************** wants to ensure we provide the highest quality experience with each interaction. Communication frequency is at the top of our list. Thank you so much for sharing your experience. We intend to use it to guarantee we make improvements going forward.

Worst customer service and they ripped my mom off for 3 months of service on a 2nd location. My mom has been with them for 3 years, she wanted to cancel the termite control on her second property she owns. She called and cancelled, and they charged her for 3 months and told her it had to go through a process to be cancelled. It was not cancelled the day she called. This is a company that holds a prayer every morning with their staff. Not very Godly is it now. You are hypocrites. She cancelled on the 9th of **** and they were out here in 3 days to pull the traps, but they charged her anyway for **** June and July.

*******, we would like to apologize for not responding to your concerns in a timely manner. Our Customer Experience team at ****** Pest ********************** is working to ensure customers have the highest quality experience with each interaction. Reviewing previous feedback will help us gain insight into improving as we advance. We continually educate our employees on communicating with customers and following through on customer requests. Your feedback is valuable, and we appreciate you taking the time to tell us about your moms experience.

If I could give zero stars, I would. DO NOT RECOMMEND THESE PEOPLE AT ALL!!!!I was supposed to have service come out last Friday (Oct 7) at 5:30. The technician was a no show, no call. I called the call center and they said they would send out an email. Monday rolls around and still I had heard nothing. Called back Tuesday and the call center also said they would send another message and CC the technicians manager. Do you think I heard back? ABSOLUTELY NOT. So I called back Thursday to cancel my service, as I should not have to reach out THREE different times to get service. Obviously they dont want/need my money. The call center said she would send out a message and the actual office would give me a call to verify my cancellation. AGAIN NOTHING. This is a sorry location with sorry employees who dont want to do their job. Go find somewhere else if you actually want to get service because this is not it!!!!!!

******, we apologize for not responding to your review sooner. Our Customer Experience team at ****** Pest ********************** wants to ensure the highest quality experience with each interaction. We have been looking at past feedback for insights into updating our communication protocols. We appreciate the time you spent with us at Cooks and apologize for the communication issues you had during your time with us. Thank you.