ComplaintsforAccess Real Estate

• Initial Complaint

  01/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Well for starters they care about nothing but the money. ***** was great! or so we thought. We have dealt with a plethora of issues, from stating stuff would be fixed before we moved in that was not, (still isn't) all the way up to ********* service charges from plumbing issues that was here WAY before we moved in.I have invested time and money into cleaning up all the trash left in the yard from "renovations" and tenants. They state the only thing they can do is offer us out of our lease. uhm, hello!? do you idiots not realize people can't just move. very unhappy and just don't know what to do. The lease says that there are two working bathrooms, but I have not found the second one. if they are referring to the one downstairs that one doesn't work, so it can't be that one! we have lost hundreds of dollars worth of items due to the lack of knowledge that the "professional" plumbers deliver. not to mention the three times we had sewer and my family plus people since the 60s feces in my floor. They assured us they would get professionals to clean and sanitize against mold and other nasty EHS issues. NONE, of this has been addressed. my wife and I bought fans and dehumidifier and had to clean it ourselves. They sent a "maid" out to do what we had already done. We signed a one year lease and have only been here 8 months. I was also told that if I didn't pay that 150 ********* service charge that I would be evicted because it's treated like rent, so now it's best to not even call with issues!? You all need a lesson in customer service, and to take care of your tenants. I'm not sure what the owner of my home is paying for the service but I'd HIGHLY recommend seeking elsewhere. I know there are legality issues, and trust me I will not rest until I'm happy. with everything going on in the world, then to turn around and be done wrong for so long, it's hard to just let it go. I have proof on all of this, along with pictures of damaged items.

  

  Business response

  02/10/2022

  Business Response /* (1000, 5, 2022/01/04) */ It is absolutely true that there were serious plumbing issues downstairs in May & June of 2021. Advantage sent out a handyman 3 times and two separate plumbing companies (master plumbers) a total of four times the first two months of tenancy. The property owners spent well over $3,000. resolving the reported issues. Yet the tenants continued to find problems and complain. Then the plumbers began reporting tenant misuse such as wads of paper towels found in the sewer line. In the last 60 days every plumber we sent out there reported back "No issues found". Because the tenants were so unhappy and because no more issues have been found, we offered to let them out of their lease without penalty. We have made this offer more than once. Two highly reputable plumbing services have found NO problems to fix in the last 3 months, despite repeated visits after multiple maintenance requests. It is impossible to fix something that isn't broken! If there are indeed unresolved problems with the plumbing there is nothing more we can do while the house is occupied. I have made every reasonable effort to explain these things to the tenants. Their reaction has been unreasonable, abusive and completely unwilling to entertain any ideas but their own. They have alienated every plumber and handyman Advantage has dispatched to that address. Even the master plumbers are exasperated and at a loss as to how to respond to this level of unreasonable thinking. Advantage keeps excellent physical records of all maintenance requests and follow-ups. We have more than enough evidence in text messages, emails, plumbers' notes and plumbing invoices to support all I put in this response. If need be, we can request actual statements from the various maintenance personnel and plumbers who responded to the calls, describing in their own words what they found, what they did and how they were treated by the tenants. We take our job as landlord seriously; we have an excellent reputation for responding to maintenance calls in a timely manner. Advantage never has - and will not - represent a "slum lord". Our owners are required to provide reasonable maintenance for their rental properties. As property manager and as a realtor, I am satisfied we have gone above & beyond in responding to their requests. The property owners have generously and willingly spent thousands of dollars to ensure the property plumbing is safe and functional. Now we are getting feedback from plumbers of "no issues "and/or "tenant misuse" (as in paper towels in the line). At this point, I have again offered to terminate the lease without penalty. There is nothing else that can be done and I will not continue to send plumbers out on phantom calls. The tenants have devolved into truly abusive language filled with threats and foul language. They cannot be pleased - it seems they have decided on a goal of vengeance & punishment. We cannot fix what isn't broken. I truly believe this complaint with the BBB is an attempt to satisfy that urge. Advantage will gladly provide the BBB with copies of all documentation supporting this response. Thank you. Consumer Response /* (3000, 7, 2022/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely false, we in fact want nothing more than to stay here. We have hard proof that the issues are not from us, nor has the Tub EVER worked. Things are in motion to being resolved. We have used foul language, but who wouldn't? The way they have talked to my wife and I, I assure you it's just a reaction to the way they talk to us. This is most definitely not "just to satisfy a urge" stated by, Susan. We have a lease that says two bathrooms and four bedrooms. We DO NOT have two bathrooms. I don't know how she can sit there and type the lie. As stated I have not made threats, everything I said I followed through with. I know when I'm being done wrong, and they want us to just sweep what's about to be 9 months of overpaid rent under the rug. We are not made of money and I will not stand for not having what I paid for. I will gladly turn over every exchange of messages between Advantage and us. When you put something in legal writing, add, or paper you must sale/rent what the lease states. We have not flushed anything down the toilets, they are appalled by how many times they have been called because you guys won't fix what the issue is. You may take pride in what you do, but you represent poorly of the owners. I just simply will not be taken advantage of as Advantage Property Management is trying to do. I work the hardest to provide for my family and it's not going to be taken away for some charge I shouldn't have accrued. Consumer Response /* (3000, 14, 2022/01/20) */ The issues that we are facing was at no fault of our own. They claim there were issues and they were fixed, however that is the furthest from the truth. Advantage does not own my home, I had to go to public records and find the owner. Then I had to actually approach him in person. He was unaware of the issues. Advantage would not provide me with the owner information. There statement was that they were considered to be the land lord and they would handle all the issues. Just unfair and poor treatment. They represent the owner poorly, and have been knowingly overcharging me rent for a two bathroom home that has been flooded three times, with still only having one bathroom in working order. Business Response /* (4000, 19, 2022/01/30) */ At the request of the BBB I am offering this rebuttal. I confess I do not know what else to say. When two separate professional plumbing services tell me "No Issues Found" I simply cannot expand on that. We cannot fix an issue that is undiscoverable. I once again offer to terminate the lease early with no repercussions to the tenants. Advantage would not have anyone live in conditions they find intolerable. We first made this offer two months ago, when it became obvious the tenants were utterly unhappy; our offer stands.

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