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Rock Solid Marble & Granite has 1 locations, listed below.

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    Business ProfileforRock Solid Marble & Granite

    Tile Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1308 Noble Ave SW, Decatur, AL 35601-3644
    BBB File Opened:
    7/5/2022
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/24/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Late 08/23, I contacted *******************************, Rock Solid Marble & Granite, to pick up, hold and fabricate a piece of granite I purchased for a kitchen remodel. He assured me I could 'see it' whenever I wanted to assure me nothing would happen to it. One month later, ******** insisted on visiting our home to scope the job, and receive deposit, even though the job had not even started yet (should've been my first clue). While visiting our home, I requested a backsplash install as well; so we paid for the marble, provided deposit for fabrication of existing piece and parts required for the job. After providing a check for the amounts, ******** said he has no way to cash, no bank, and the money would need to be sent electronically (should've been my next clue). Weeks pass with no communication, no samples offered, I receive a text from ******** that he is declaring bankruptcy and **** 'refund me when he can'. There has been no effort on his part to refund our money, in fact, he has skipped town. After researching his name locally, I discover he has done this in MULTIPLE cities in the area. Many police departments are looking for him for the exact reasons as stated above. I'm not sure if this will ever be corrected, but be warned, the number of BBB complaints should be enough to have you look elsewhere. My granite is missing and so is the money paid to him
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB serving North Alabama

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