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Find a Location

ECO Heating and Cooling, LLC has 1 locations, listed below.

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    Business ProfileforECO Heating and Cooling, LLC

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/23/2024

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    966 S Park Ave, Dothan, AL 36301-2313
    BBB File Opened:
    7/12/2017
    Years in Business:
    8
    Business Started:
    12/1/2015
    Business Started Locally:
    12/1/2015
    Business Incorporated:
    10/19/2015
    Accredited Since:
    5/23/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2015172 for this business, issued by State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors. The expiration date of this license is 12/31/2024.

    These agencies may include:

    State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

    100 N Union St, Suite 986

    Montgomery AL 36104

    (334) 242-5550

    https://hacr.alabama.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Christopher Brishke, Owner
    • Ms. Natalie Woodham, Office Manager
    Contact Information

    Principal

    • Mr. Christopher Brishke, Owner

    Customer Contact

    • Mr. Christopher Brishke, Owner
    • Ms. Natalie Woodham, Office Manager
    Additional Contact Information

    Fax Numbers

    • (334) 460-2086
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I am writing about the subpar business practices of ECO Heating and Cooling. Earlier in the month, I contacted ECO Heating and Cooling for a second opinion about replacing an A/C unit at my place of business. A different A/C company had stated nothing could be done to repair the unit. The ECO Heating and Cooling technician examined the unit and stated that while the unit was old it just needed freon and it should continue to function. I was thrilled to hear that and approved the work. Costing $440. Another unit of mine was malfunctioning at the time, and I asked for help with that unit. Again, the stated problem was with *****. I approved the work at another $400. I additionally offered more work in the form of preventative maintenance on 4 other units at the cost of $400.To make a long story short. None of the maintenance remedied the problems. Neither unit performed as the technician stated they would. The first unit was eventually replaced. A technician (the one that stated the unit needed replacing originally) stated that filling the unit with freon was inappropriate as the problem with the unit would have been evident had ECO Heating and Cooling conducted the proper diagnosis.The second unit that ECO Heating and Cooling performed maintenance on did not work correctly either. The original technician replaced the capacitor and had to reduce the amount of freon in the 2nd unit, because it had been over-pressurized by ECO Heating and Cooling, for the unit to operate correctly. To date I have paid the preventative maintenance fee of $400, although I have reservations. I have asked ECO Heating and Cooling, via email, on two occasions to reconsider the remaining bill of approximately $840. I submit that the bill is inappropriate due to a lack of correct diagnosis and no difference in functionality after maintenance. I am struggling to understand what "services" I am being billed for at this time.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robin S

    1 star

    06/23/2022

    We called because the A/C they installed quit working again. Told they would be there the next day, never showed or called. Called back, same time given for next day, never showed(this was in a mobile home with temps well above 100, and we have to wait for them not to come)Called repeatedly, no answer and no return call. At this point we only wanted to know if they were too busy, could we call someone else without voiding warranty, but no answer.We had the same problem with them telling us they would come tomorrow for days several months back when it quit. 6 days later I sent an email requesting they respond by close of business or I would have it fixed and send the bill through my lawyer. (Maybe it was unrealistic but it worked)Got a call that evening promising to be there tomorrow. My daughter gave them a bad review.(nothing ugly, just the truth as she saw it) So at 10:30 that night, got a text saying that we could take our business somewhere else. They were only trying to do us a favor ( it's not a favor when you're called to see why the unit you installed and less than 2 years old quits working) They would not accept threatening emails and reviews. Or people being ugly to there employees (this never happened) Of course they are perfectly in there right to do so. They only have a few bad reviews and that's great for them, but check out the ones they do have. Most are responded to very unprofessionally by belittling the customer who complains.

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