ComplaintsforComplete Signs, LLC

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Rented a sign for 30 days and at price of *** dollars. The company did not have a permit to place their sign in my town and the town said it had to be removed after 2 days. I only used it for 2 days and they only refunded *** after saying they would pro rate the refund. So they charged me *** for 2 days of usage. Complete waste of money.

  Business response

  04/05/2022

  The client rented a portable digital LED sign for 1 month. We rent signs nationwide, and since they are portable, we do not know where they intend to use them, and any zoning/permits are up to the business/property owner to explore. Shortly after getting the sign, he informed me that the city would not allow him to use it. I told him we do not typically offer refunds, but since it was after a few days we would prorate the refund (minus expenses). We had a 4 hour round trip to deliver, and another 4 hour round trip to pick the sign up. So we refunded accordingly (under no contractual obligation to do so). He did not like the amount of the refund so proceeded with the BBB complaint, ****** ******, and contest the charge on his credit card.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Complete Sign is refusing to refund our purchase cost for a sign that they cannot erect through no fault of our company. Complete Sign was not able to secure a permit therefore the sign cannot be erected. In July 2021 we started negotiation to replace our current sign with a new LED sign. We met ****** ******* of Complete Signs at a trade show where he assured us that he installs signs nationally. We entered into an agreement in July where Complete Sign cost quote included the LED Sign, Permits, fees, engineered drawings & electrical connections. Additionally, they were to provide a technical survey, confirm measurement, mounting and site conditions. We were informed in July, that Complete Sign was in contact with our Village and was advised that to meet code additional changes to the sign design was necessary. This new configuration would cost an additional $4 thousand dollars. We agreed with the change and increase in price. We initially were told it would take a couple of months to complete. Upon follow up several months later, I was told the sign was still in productions and should be completed by Thanksgiving. The next message in late December was it is still in productions. Finally, I was told in January 2022 that there was an issue and the village had not approved the installation of the sign. It turns out that they never sought permits until late November and the early change in design was an informal conversation about dimension was discussed with the village. Had we known that they had not received approval from our village at that time we would not have added the additional changes or even moved forward. Then to make matters worse we were referred to their preferred leasing company Ascentium Capital LLC who gave them the full amount of the sign $25,000 where the contract stated 50% would be paid initially. I am seeking to have my money refunded in full as Complete sign is not able to install Sign as and where requested.

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/02/23) */ BBB On August 3, 2021, Centennial Lanes 2.0 Inc. ("Centennial"), entered into a Sales and Installation Contract with Complete Signs, which was reduced to writing and signed by both parties. There is now a dispute over the terms and/or performance of the Contract. Specifically, there is a question as to which party is responsible for determining property lines and interpreting code. Additionally, there appears to be an issue with how payments are received. The purpose of this letter is to answer a complaint made by Centennial and what the Contract says about those issues; to offer some options on how both Complete Signs and Centennial could move forward; First, there is the matter of installation and code interpretation. It's my understanding that Centennial intention, in hiring Complete Signs, was to have a custom sign built and install a new LED sign at XXXXX Centennial Drive, Tinley Park, IL ("the Property") on an existing masonry base that supported an old sign. The new sign was built and is ready for delivery. However, Centennial and Complete Signs have since been made aware that the existing masonry base is located in a right of way. The city will not permit an installation of this new sign in the right of way. This makes installation of the sign on the existing base impossible. The only other option is to install the sign in a different location, which creates an added cost. Pursuant to the Contract, Centennial is responsible for that cost. The Contract clearly states in paragraph 10 (c), "Seller is not liable for the accuracy of the interpretation of any city, county, or state codes. The buyer is ultimately responsible to meet all codes," and in paragraph 10 (d), "Seller is not liable for determining property lines or right of ways." These terms, in and of themselves, show that both parties agreed that Complete Signs would have no duty to ensure that the location requested for install was not in a right of way or that the installation met local codes. Moreover, right of ways are a matter of public record, and as such the location of this particular right of way should have been available to Centennial, as owner or lessee of the property, upon a title search prior to any purchase or lease of the property. At the very least, as owner or lessee of the property, Centennial had constructive notice of the location of the right of way. This constructive notice, together with both parties acknowledgment in the Contract that Complete Signs has no liability associated with determining the location of any right of ways, makes it clear that Centennial bears the risk of loss here and is responsible for the added expense to install the sign in a different location. Next, is the issue of payment. The Contract states in paragraph 6 (1) and 6(2) that "Buyer agrees to pay . . . Fifty percent of the Price . . . at the time the Contract is signed . . . and the remainder of the Price . . . at such time as Complete Signs, LLC notifies the Buyer that the signage is ready for installation." However, this merely presents a due date for the Centennial. Buyers are free to pay early, as Centennial has done here. Centennial financed the sign through a lease company, and Complete Signs has already received payment in fullaside from the added installation costs due to the right of way issue. Additionally, paragraph 6(3) of the Contract states that payments are "non-refundable as such time as substantial performance has begun as to that phase of the Agreement." Here, the sign is complete, and the only refundable portion is the install amount of $2,860, should Centennial want another company to install the sign. Reader should note this is a custom sign, not a sign that is pull out of inventory but rather a custom sign that cannot be used elsewhere. In the interest of moving forward, Complete Signs is prepared to offer two options: 1. Complete Signs will construct a base and install the sign in a location that is outside of the right of way. Despite the Contract clearly stating that the liability for such an issue falls on Centennial, Complete Signs agrees to evenly split the added cost of this new install with Centennial. 2. If option 1 is not to Centennial liking, Complete Signs offers to deliver the newly constructed sign to Centennial or a sign installer of Centennial's choice and will refund the $2,860 that was itemized as the original installation cost. Essentially this will rescind the installation portion of the contract, and Centennial will be responsible for installation. Consumer Response /* (3000, 7, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complete Signs was responsible for getting a Permit for our Village to complete the work. The decision to move forward with a different location would have been ruled out in the beginning had we been advised of this doing the permit process. Instead, Complete Signs led us to believe that they had received an ok from our village where only a few items where needed to be changed in order to meet code. The additional items add an additional $4K in cost (which was paid). Complete Signs did not do it due diligent with permitting and allowed this to drag on until October, which is when they started the permit process. Complete Sign cannot fulfill their agreement of replacing our existing sign and should refund our money in full.

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