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ComplaintsforYep Cars
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to Yep cars on May 25th to get a car and use my current car as a trade in. I ended up getting a white 2019 kia ****** from them. Since i purchased that car from them i have found out some serious problems with it and have had it in the shop more than half of the time Ive had it. Within just the first few weeks I had to call and get the warranty information. Which the warranty company also tried not to pay for what was wrong. I contacted the dealer several times asking questions about what was going on and why this is all happening if they serviced and examined the car correctly before they sold it. She assured me that the car was fine. I now know thats not the case. There are severe problems that were not noticeable to the eye at the point of sale to me, but its dangerous to drive and not fixable. I am now to the point where I need to get out of my finance deal and get my monthly payments back and I dont know how without affecting my credit drastically and me not being able to get another car what legally can I do? What kind of attorney can I get for a situation like this? .Business response
11/01/2023
When we sold ******* this vehicle there was nothing wrong with it mechanically or physically. She signed as is documents and was sold a warranty that we told her what all it would cover and not cover. There were no accidents reported on the car report either. We had no knowledge of anything being wrong with the car at all.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.