ComplaintsforLa Concrete Solutions
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The contract made with the consumer would include building a ramp for the storage shed in order to house a lawn mover along with the other concrete work. After the finishing the job, the consumer did not get a completed ramp that would accommodate housing the lawn mover. The owner of the business told the consumer that to finish the ramp it would be additional charge.Business response
10/18/2021
Business Response /* (1000, 10, 2021/10/01) */ I am writing to you in response to case # XXXXXXXX. Our company was hired to remove and replace 4 sections of the driveway, a patio extension in the back yard and a ramp 7'X4' to a shed. We completed all the projects. Please see attached documents such as the signed contract, our original bid on the project, original removed ramp and new ramp. An issue came up when we explained the ramp to the shed. Customer wanted it to be flush with the floor of the shed and we explained to him that he would have to cut the door down to ensure they closed properly. We did not want to take on the responsibility to cut down his doors. Customer was there after the ramp was formed and also at the pour date. He did not express any concerns or asked for changes to be made. 2 days after pour date, he called and said his lawn mower gets caught going into the shed and he wanted us to come and fix it. We gave him several options and we went there several times to address and discuss the options. None of our suggestions pleased the customer and he wanted us to replace the 7X4 ramp, which I told him we would be happy to do, but we would have to charge him additionally and we would NOT cut the door down either, he would have to hire somebody to do so. He also complained that the ramp was narrower than the wooden ramp he used before. It measured the same width. Please see the picture. As you can see in the picture of the new ramp there was no way for us to pour this ramp to his specifications without adjusting the doors to the shed. I have tried several times to communicate via phone, but he hung up on me twice. All our efforts to get things right with this customer failed. He wanted a new ramp, but he didn't want to pay for it. Please give me a call or reply to this email if you need additional information. Respectfully ********* Owner of LA Concrete Solutions
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.