ComplaintsforBondy's Enterprise Toyota
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have this brand new Toyota rav 4 that I bought from ***** Toyota in enterprise *******. The car bucks when in traffic at a red light, not every time, but enough to know the car is not correct. As I said before I have taken the car back to the dealer 2 times, but they did not fix it, please help meInitial Complaint
11/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Went to look at a used car from this dealership. They were asking 10k for the vehicle. Ive purchased over 8 vehicles from this dealership in the last 10 years, and have a relationship with the salesman. Explained to salesman we were in kind of a hurry as it was lunch time. Explained we would be willing to pay 8k for the vehicle. Explained we were not there to haggle, but if they took the offer great if not its ok too. Sales Manager came out of his office and asked us (rudely) where we came up with the 8k figure. We stated thats what we felt comfortable paying for the vehicle. He went on to talking about nada * kbb * etc. we explained the same as we told the salesman. Willing to spend 8k but we were in a hurry. If they took the offer wed sign, and come back after lunch, but if not its ok well keep looking. Sales manager stated and i quote apparently youre not here to buy a car. We explained we were in a hurry, and dont feel the car is worth more then 8k. And we started to walk away to leave. Sales manager rolled his eyes and started walking away and stated just leave and a few other rude comments. This all happened in under 10 min. I have never been so disrespected by a company. I said excuse me wtf, there is no reason to treat anyone like that. I then asked other sale team members and other patrons nearby if they heard what he said to make sure I wasnt over reacting, and a few ppl spoke up. I was then asked to leave by another sales manger, and on my way out a guy behind the desk said dont come back I will say sorry to anyone for using profanity, but the total lack of professionalism is appalling. No one should ever go to this Toyota dealership.Initial Complaint
12/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 16 Dec. 2021 I dropped my 2014 Lexus IS250 off at Bondy's Toyota for service based on the sticker in the window and the maintenance indicator light inside my car. I've been taking my car to Bondy's Toyota for services since mid to late 2015. Mr. ******* *******, Assistant Service Manager stated their system only goes back 3 years. Same routine, I drop off and wait for a service manager to contact me to let me know what is needed for that service. Not once had I ever been told I did not need an oil change or my vehicle only required an oil change every 10,000 miles instead of 5,000 miles. On 17 Dec. 2021 I received a phone call from Mr. ******* ******* stating that I did not need an oil change for this service but my tires needed to be rotated and it was time for new tires. I was puzzled because this was the first time, I've dropped my car off and was told that I did not need an oil change. I asked him how was this possible because I've been bringing my car in for service with them since 2015 based on the sticker in the window and the maintenance indicator in the car. When I arrived to pick-up my car, I asked Mr. ******* if I could speak with the manager because I wanted to know how or why this is allowed to happen. I explained to Mr. ******* and Mr. **** ********, the Service Manager that I've been bringing my car here for service because they're the subject matter experts on vehicles not me. Mr. *********' excuse, "we do whatever the customer requests and offered no apology or satisfactory reason. I informed him that I would be reporting this issue and he looked surprised and said to me as he walked off for "Over-servicing". But at my expense, not Bondy's Toyota. I believe I was taken advantage of because I am female. He never offered an apology and seemed perfectly okay with losing my business. I will not be purchasing another vehicle or have my car serviced at Bondy's Toyota again. I'll let every Soldier I service know about my experience.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.