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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a used Jeep Grand Cherokee Summit from the dealer on 3/27/23 and had a tow truck in route to pick it up on 3/31/23 when I was told the radio needed replacing and that they would take care of it. They kept the jeep over 5 weeks after I purchased it and never replaced the radio. I told them they could keep it unless they were going to cover replacing the radio and the first payment since I never received the vehicle. They agreed and delivered the vehicle (drove the vehicle 4 1/2 hrs to me which lowered the value), left me a half of a tank of gas and told me they would mail the radio and a check for the payment. Then told me they mailed them both however I never received them so the sales guy said **************** cancelled the mailed check and mailed a new one which obviously was not truthful because I never received either. I called multiple times and never got to speak with anyone who could help me! This dealer flat out lied to me!Business response
11/04/2023
Good morning, This issue has been resolved and the customer is happy. We did deliver the vehicle to him, with the reimbursement in hand. The radio and fixed as well and all repairs are made.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.