Customer ReviewsforRainSoft of the Wiregrass

I had an unsettling experience with this company at a local *********** They offered a $20 gift card for completing a survey and sending back a water testing kit. However, after participating, I was informed that the $20 reward was actually part of a drawing and not guaranteed.Further issues arose when I called their customer service for clarification. The representative was argumentative and dismissive, accusing me of not providing my personal information, despite the fact that I had received their water testing kit at my home. This response was not only unprofessional but also contradictory.Based on this experience, Im skeptical of their business practices and the validity of any results they might provide. I advise caution if approached by this company.

BEWARE. Where do I start? The salesman. He came to the house to sell the rainsoft equipment. He tried to also sell us his book and some steaks. We foolishly bought the water softener, the airmaster, and the cleanstart for washer. He wanted to have them come install that evening. We asked to wait until the next day at least. When they showed up to install, they did not have all the equipment and didn't tell me until they had already started. During this installation, they ripped the door halfway off the dishwasher and hit the fridge, leaving a nice dent and scratch. They did reimburse us for the fridge door AFTER MIKE called us on a Saturday morning being extremely rude saying they didn't want to pay. Ihad to call the main office for them to do something. They installed the equipment they had on hand and said they would come back. When they came back, they were there until well after 10pm. (I do understand technical issues, I work in networking) However, they went to leave, and I had to point out to them that the lights weren't on for the airmaster, so they had tried to leave it unfinished. Soon after this, we noticed that the water was coming out as pure salt first thing in the morning. Turns out, they had installed the drainage pipe wrong, so it wasn't being cleaned out properly. They came back again to fix it and also found out that the cleanstart had not been working the entire time. So basically, we had been paying a substantial amount for equipment that never worked. Every time they came to our home, they broke something or did something wrong. I just looked inside the tank this morning and it is FULL of dirty water and no salt. This is their 'finished' job. I'll post a picture if I'm able. This has been nothing but a hassle, and I sincerely wish we never got involved. Hopefully I can save others from making this same mistake, because the stress of this has been detrimental to our family. Please be careful. -HC P.S. Waiting on MIKE's rude response. (He's so tough behind a phone or computer screen) "we tried multiple times to contact you" YES, yes you did. We begged for someone NOT affiliated with YOU to come fix it, because you have NO COMPETENT people. THEY BROKE EVERYTHING THEY TOUCHED, so OF COURSE we don't want to let them back into our home. If you couldn't get a FLORIDA rainsoft company to come, then you could have at least let us call a REAL plumber or electrician and covered the charges. You just didn't want them to tell us how bad you messed up. UPDATE: They blew up my phone after this was posted to tell me to let them come get all their stuff and give us a refund. What about our time, stress, and mental destruction you caused us?? How do you compensate for that?? Definitely putting this review everywhere I can.