ComplaintsforHinges, Inc.
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was banned on Hinge in July of 2023. I tried appealing my ban, but I was unable to because the appeal button never appeared on my app despite following their instructions and troubleshooting suggestions. I attempted to email them, but their automated system said it has to be done within the app. I have no way of contacting them regarding my ban.Their website explicitly says this: We are unable to process any appeals submissions submitted via email.All I ask is for the Hinge support team to look into my case.Business response
02/26/2024
Hinges, *** website was created by **************** ago and to his knowledge there is no capability to ban anyone from the website.
Also we have not given anybody permission to make changes to our website.
As to no way to contact us, our phone number is on the website. ************
We do not have an app.
Thank you,
*****
Warehouse manager & computer tech
*****
Office Manager
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.