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Business ProfileforNorthcutt Dental
Dentist
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 23678 US Highway 98, Fairhope, AL 36532-3336
- BBB File Opened:
- 12/2/2014
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Alternate Business Name
- Northcutt Dental Practice, P.C.
- Business Management
- Dr. David Northcutt, Owner
- Mrs. Kathryn Hornung, Marketing Specialist
- Contact Information
Principal
- Mrs. Kathryn Hornung, Marketing Specialist
Customer Contact
- Dr. David Northcutt, Owner
- Mrs. Kathryn Hornung, Marketing Specialist
- Additional Contact Information
Phone Numbers
- (251) 732-2111Other Phone
- (251) 279-6189Other Phone
Email Addresses
- Primary
- (251) 732-2111
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sept/2022, my 1st appt for cleaning/exam at ******** office. That's the day troubles began. ************* stating there was nothing she could do to address my 2 front teeth fillings, to *************** stepping up to fill these teeth, yet with bright white fillings that didn't match my natural teeth color to ************* attempting to correct fillings matching my natural teeth but leaving me with constant sensitivity 2 mos later from over drilling to correct filling discolorations. ************* insisted that I wasn't patient enough for tooth to heal. Two ******* can't bite down on my front tooth. Next I asked for top bridges to replace a tooth on each side, only to receive 1 bridge due to Dr ********************** refusing me services because he was uncomfortable with my detailed emails addressing additional issues with each visit. I was 1st quoted $3500 for bottom implants. When my *** limit on my ins went up, Northcutt Dental then quoted me $10,000 for bottom implants. Creative pricing at its finest. Not only did Dr ********************** refuse me services due to his staff's lacking as well as refusal to address my issues for 2 mos, he's left me with only 1 bridge & an incomplete dental treatment plan. I have a 5 yr Warranty Plan on my permanent bridge that I'm sure Dr ********************** has no intention to honor. When attempting to make a review of ************************************ much to my surprise Dr ************************ been involved in illegal dealings from Sen ******** in 2017/2018 forcing him to pay $62,500 for releasing names/addresses of ***** patients & ***** individuals breaking the ***** PRIVACY RULE. Dr ********************** also was fined $1,000 for prescribing control substances without a license in 2004/2007. Additionally, ********************** Management LLC has a lawsuit against them for Employment Discrimination on Oct 17, 2022. I now understand why Dr ********************** refused services to complete & fulfill my dental treatment plan with him being uncomfortable with my detailed emails per his Admin, *******.
Read MoreCustomer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bethany M
1 star
12/02/2023
Zero stars. The manager ***** went ballistic because I ask her a question about credit card fees. I've been a faithful client of theirs for the past 3 years & pay cash by credit card. The last 2 times I've been there, they've charged me double credit card fees bc I pay when I go back & then theres been another charge & therefore an extra fee. Today, i was slated to have a tooth pulled but when charged, the lady said it looks like it's only going to be $39 today! Then i was told there was going to be another charge to pull tooth, what??? When i questioned it to find a solution..... ***** said there nothing she could do. I could tell she was getting upset so i offered the solution of maybe next time letting me pay just once. I was ready to move on & have the procedure. I thought that would descalate her but it did not. Instead,she continued at me argumentively. I finally said, maam im thru.... this is over! But no, she continued on trying to tell me how I had started ******* was my fault, etc., etc. At one point she postured toward me by taking a step & hitting her chest with her fist!!! She was maybe 5 ft away, so I just quickly did the same thing to show her, her bad behavior but quickly said, Im just showing u what u just did. I thought she would come to her senses and stop! Nope! Her eyes widened as if she was being threatened (yes, exactly, how i felt). In 62 years, ive never seen a manager act this way. I tried to talk to the dentist who said he was only any employee. Afterward, i reached out to speak to another supervisor but the office said that ****** was the only one in charge of the place. I'm a successful business woman and pay cash for all my ************** am in financially good standing with no debt owed to that clinic (on ***********). This manager should be fired.
Northcutt Dental Response
12/04/2023
To Whom It May ********
Unfortunately,we cannot comment on the specifics of any complaint due to HIPAA restraints.
I can state that generally when patients receive same day treatment, we must collect additional payment for these services. Patients are asked to pay for an exam and x-ray before they are taken back to determine what the patients problem is, what procedure will be required to resolve the problem, and to see if we have the time to address the issue the same day. Once this has been determined, a treatment plan is prepared and presented to the patient which gives total cost for the needed services, what insurance will cover if applicable,and what the out-of-pocket expense will be. If the patient elects to have same day treatment and our doctor has the availability, patients will be asked to pay for these services before treatment begins.
There are no additional fees when multiple transactions are made, so that shouldnt have been an issue; the total amount would be the same with multiple transactions.
Lastly, we are very proud of our Team Leaders at all our offices. They maintain a level of professionalism that is unrivaled, although it is not always easy when dealing patients that are often in pain or not processing the information clearly. It is unfortunate and very rare for us to have to separate from a patient. However, should a patient be unwilling to abide by our policies and procedures, we would ask them to find a new dental provider.
Professionally,
*****************************, Director of HR
Unfortunately,we cannot comment on the specifics of any complaint due to HIPAA restraints.
I can state that generally when patients receive same day treatment, we must collect additional payment for these services. Patients are asked to pay for an exam and x-ray before they are taken back to determine what the patients problem is, what procedure will be required to resolve the problem, and to see if we have the time to address the issue the same day. Once this has been determined, a treatment plan is prepared and presented to the patient which gives total cost for the needed services, what insurance will cover if applicable,and what the out-of-pocket expense will be. If the patient elects to have same day treatment and our doctor has the availability, patients will be asked to pay for these services before treatment begins.
There are no additional fees when multiple transactions are made, so that shouldnt have been an issue; the total amount would be the same with multiple transactions.
Lastly, we are very proud of our Team Leaders at all our offices. They maintain a level of professionalism that is unrivaled, although it is not always easy when dealing patients that are often in pain or not processing the information clearly. It is unfortunate and very rare for us to have to separate from a patient. However, should a patient be unwilling to abide by our policies and procedures, we would ask them to find a new dental provider.
Professionally,
*****************************, Director of HR
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