ComplaintsforNorthcutt Dental

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sept/2022, my 1st appt for cleaning/exam at ******** office. That's the day troubles began. ************* stating there was nothing she could do to address my 2 front teeth fillings, to *************** stepping up to fill these teeth, yet with bright white fillings that didn't match my natural teeth color to ************* attempting to correct fillings matching my natural teeth but leaving me with constant sensitivity 2 mos later from over drilling to correct filling discolorations. ************* insisted that I wasn't patient enough for tooth to heal. Two ******* can't bite down on my front tooth. Next I asked for top bridges to replace a tooth on each side, only to receive 1 bridge due to Dr ********************** refusing me services because he was uncomfortable with my detailed emails addressing additional issues with each visit. I was 1st quoted $3500 for bottom implants. When my *** limit on my ins went up, Northcutt Dental then quoted me $10,000 for bottom implants. Creative pricing at its finest. Not only did Dr ********************** refuse me services due to his staff's lacking as well as refusal to address my issues for 2 mos, he's left me with only 1 bridge & an incomplete dental treatment plan. I have a 5 yr Warranty Plan on my permanent bridge that I'm sure Dr ********************** has no intention to honor. When attempting to make a review of ************************************ much to my surprise Dr ************************ been involved in illegal dealings from Sen ******** in 2017/2018 forcing him to pay $62,500 for releasing names/addresses of ***** patients & ***** individuals breaking the ***** PRIVACY RULE. Dr ********************** also was fined $1,000 for prescribing control substances without a license in 2004/2007. Additionally, ********************** Management LLC has a lawsuit against them for Employment Discrimination on Oct 17, 2022. I now understand why Dr ********************** refused services to complete & fulfill my dental treatment plan with him being uncomfortable with my detailed emails per his Admin, *******.

  Business response

  11/28/2022

  November 28, 2022

  To Whom It May ********

  Unfortunately, we cannot comment on the specifics of any complaint due to HIPAA restraints. I can state that generally when patients are unhappy with the services of one doctor, we will then try a second or third doctor in an attempt to find a provider they are pleased with. If the patient is still unhappy, we may ask that they find another provider outside our organization that can make them happy. Should this decision be reached, we always offer emergency services for 30 days, until they locate another provider, to address any sensitivity or pain. If a patient is complaining that we did not complete an involved treatment plan, we have determined the patient is unmanageable since these procedures are quite profitable for our organization. Any patient that can demonstrate that they had work redone at another office within the warranty period will be eligible for a refund. It is unfortunate and very rare for us to have to separate from a patient wanting to complete care. If that decision is reached, it is done so in the best interest of all parties.

  Professionally, *****************************, Director of HR

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