ComplaintsforNorth Alabama Medical Center
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
(1) I believe this bill was not submitted to ******** on a timely basis, or was submitted to an old insurance company. (2) I've received a bill from a collections agency for overdue charges.(3) Attached copies of bill that I called trying to resolve on phone. ************************************************* I sent a registered letter to address on the bill trying to resolve and it came back non-deliverable from the Post Office.BBB1.(5) I would like a corrected bill, and any credit report corrected.Initial Complaint
10/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Received a bill from NAMC for $71.00 for something from two years ago. I always pay my bills, I cant understand why a hospital can randomly send a bill from that long ago and expect a customer to pay when they have no idea what its for. We dont even have the same insurance anymore, if I owed something from then, why didnt I get a bill then? *** called them and gotten nothing but an itemized sheet that no one can understand.This also happened to my boss.They told him they just failed to file it on his insurance & dropped the charge.Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid $205.38 on 6/23/2022 for a ultrasound that was to be performed on 6/27/2022. The ultrasound was not performed and I was to reimbursed back the 205.38. I’ve called ****** ***** who is over the billing dept & customer service. Left messages on numerous occasions. This over a course of 3 months of leaving messages & no call back nor my refund of the ultrasound that wasn’t performed.Initial Complaint
12/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Namc sends me bills that are incorrect, and will not give me a statement of what I'm being charged for. Ive contacted my health insurance and they told me that the charges are wrong and I can not get any cooperation from NAMC. They tell me they won't give me a statement for what I'm being charge for directly just a itemized statement for the visit but it does not show payment on any of the line items.Business response
02/01/2022
Business Response /* (1000, 15, 2022/01/04) */ Patient contacted NAMC. Patient was given a IB of account. Hospital has contract with BCBS and cannot give remit or line item payment to patient. Patient has to get that from BCBS. BCBS sends EOB or Patient can go online and print EOB. I have review the patients accounts and would be glad to go over with him. All accounts was billed to BCBS correctly. LXXXXXXX- Ins paid applied $60.00 to co-pay and $102.00 non-covered charge. The $102.00 is for a vitamin D charge that the diagnosis did not cover. This charge is correct but will be wrote off. Patient will only owe $60.00 LXXXXXX- BCBS paid this account left $74.04 to co-pay. EXXXXXXX- BCBS paid this account left $225.00 patient Ded. EXXXXXXX- BCBS paid this account. Applied 200.00 to patient Ded and 25.00 co-pay. Patient paid $127.50 upfront. 15% discount $33.75 was applied. Left patient oweing $63.75. Patient made payment of $450.75 on account XXXXXXX leaving a credit balance of -$387.00. This balance will be moved to his other accounts and will leave a credit balance of $27.96 that will be refunded to the patient. I am going to reach out to the patient and explain the above to him. Thank you Stephanie ****** NAMC CBO Director XXX-XXX-XXXX
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.