Business ProfileforThe Wood Floor Store, LLC

We purchased flooring from the Wood Floor Store. The product code matched exactly yet we DID not receive the correct flooring. We notified the company immediately. the warehouse manager immediately refused to take the product back since the boxes had been opened. In order for the hardwood to acclimate, the boxes had to be opened. We followed recommendations on the mastercraft website. Referencing the WFS warranty that they have posted on their site, it states that "it is the owners responsibility to inspect the wood prior to installation." I explained this to the employees but they remained firm in their response. I have requested the warranty and return policy multiple times, from multiple employees, but have not received them. In fact, when the manager finally reached out, she stated that they don't have a "written return policy". This company DID NOT inform us of any return policy or provide the warranty before, during or after purchase. The pictures and videos show that the flooring we received is NOT the same color, finish or quality that we chose yet they all ignore that fact. We were offered a very low discount after continuing to press for a refund. We decided to accept the offer after realizing that they were not going to correct their mistake or their distributors mistake. Once I inquired about the refund and when it would be mailed, the manager stated we must sign a release. We don't feel it's necessary for us to sign a release as we are not at fault. We did not receive a warranty or explanation of their unwritten return policy. We received the incorrect floors despite the name, code and quaintly being the same. We contacted the store immediately and they offered no assistance. The owner doesn't return calls. We were forced to install flooring we did NOT chose as we could not afford additional flooring. We paid THOUSANDS for floors that we did not chose but are forced have to live with because the WFS refused to do what's right