Business ProfileforRoto Rooter
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 301 Austinville Flint Rd SW, Decatur, AL 35603-4701
- BBB File Opened:
- 9/8/1992
- Business Management
- Mr. John Offutt, Manager
- Contact Information
Principal
- Mr. John Offutt, Manager
Customer Contact
- Mr. John Offutt, Manager
- Additional Contact Information
Fax Numbers
- (256) 764-6812Primary Fax
Phone Numbers
- (256) 757-4677Other Phone
Email Addresses
- Primary
Website Addresses
- (256) 764-6812
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Brenda M.
12/18/2021
A 10' x 12' ceiling fell in my rental property. ****** Custom Homes sent 2 men - I later found were from Roto Rooter to clean up the room. It took them 2 hours. They put the sheetrock and insulation (TOTALLY DRY). in black trash bags, put the bags on the carport to be picked up and hauled away. Total weight of the material was under 500 pounds. **************** told me under 500 pounds, dump charge is $10.00. A man came in a pickup, retrieved the bags and supposedly took them to the dump. I was billed $419.00 dump charge.
Two large fans were placed in the small room. I was billed around $1000.00 for the fans (we ran them 1 day). I was charged for spraying an antimicrobial agent (this is only charged in a WET cleanup). I realized I had been charged for a WET cleanup. My insurance adjuster confirmed this was a dry cleanup.
My insurance company estimated the total cleanup and restoration to the $3500.00. When I received the bill from ******, the total was $2817.00 for just the cleanup portion.
During the cleanup, the men damaged a window, and scratched and gouged the floor. ****** estimated window repair to be $300.00 and floor replacement at $786.00. The charge for the window was deleted but neither ****** nor Roto Rooter would do anything about the floor. My tenant said the floor was damaged by the shovels used by the men cleaning the room. My insurance company said that the window and floor damage should be covered under the Workmans Warranty. I am left with a floor I will have to pay to replace.
On their charges I understand overhead and profit. I also understand fraud and gouging. Both occurred on this job. Beware of Roto Rooter. I can only give this company 1 star, as they did clean the room. I wish I could give them less.
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