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Find a Location

Pine Rest Funeral Home And Memorial Park, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPine Rest Funeral Home And Memorial Park, Inc.

    Cemetery
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pine Rest Funeral Home And Memorial Park, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      16541 US Highway 98, Foley, AL 36535
      BBB File Opened:
      2/4/2010
      Years in Business:
      98
      Business Started:
      1/1/1926
      Business Started Locally:
      1/1/1926
      Business Incorporated:
      10/31/1951
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pine Rest Funeral Home
      Business Management
      • Ms. Sarah Spivey, President
      • Ms. Jessica Thorpe, Vice President
      Contact Information

      Principal

      • Ms. Sarah Spivey, President

      Customer Contact

      • Ms. Sarah Spivey, President
      • Ms. Jessica Thorpe, Vice President
      • Mr. Tim Street, Manager
      Additional Contact Information

      Fax Numbers

      • (251) 943-2780
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/17/2023

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I placed an order with this Funeral Home in January of 2022. I was told it would take 6 months to receive the order but i had to pay $150 first. I called them in May of 2023 inquiring about my purchase. I was told every day for over a week that I would get a phone call back. I never did. I called more than 10 times. I was then told that they had received my order and would deliver it to my home address. It was never delivered. I have called several times and keep getting lied to about my purchase. I keep getting told that they would send it to me. I just want my money back.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nancy C

      2 stars

      05/07/2024

      Engraving is inferior and incorrect on Niches. Purchased two niches 2/03/22 with the understanding from ************************************* Director to contact Engraver with my engraving wishes. Mr. ****** was to get back with me to go over my first and last names. This never happened and when I visited the niche a few weeks ago the lettering was very small on my first name, and maiden name and married name were backwards. Also no birth date. My son's niche also had small lettering and no birth date. I talked to a *********************, Manager twice about this problem in the last 4 weeks. ****************** promised to follow up on this problem and try and correct it. Still no return call. I understand from two years ago the engraver is a traveling truck driver that visits the cemetery when his route takes him to *****,Al. AL I want is to have the proper lettering and size of letters put on the two niches. I am not satisfied with the engraving services offered by Pine Rest Funeral Home, Foley AL. All I want is to sit down with the Funeral Director and have the Names resized and placed correctly on stone.

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      BBB Serving Central & South Alabama

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