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          Find a Location

          Riviera Utilities has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Riviera Utilities

              413 E Laurel Ave Foley, AL 36535-2619

            • Riviera Utilities

              700 Whispering Pines Rd Daphne, AL 36526-4300

            • Riviera Utilities

              PO Box 2050 Foley, AL 36536-2050

            Business ProfileRiviera Utilities

            Electric Companies
            Multi Location Business

            Contact Information

            413 E Laurel Ave

            Foley, AL 36535-2619

            Get Directions
            Visit Website
            Email this Business
            (251) 943-5001

            Customer Reviews

            1.8/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers Electric Company.

            Business Details

            This is a multi-location business.

            Find a Location

            Riviera Utilities has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Riviera Utilities

                413 E Laurel Ave Foley, AL 36535-2619

              • Riviera Utilities

                700 Whispering Pines Rd Daphne, AL 36526-4300

              • Riviera Utilities

                PO Box 2050 Foley, AL 36536-2050

              Location of This Business
              413 E Laurel Ave, Foley, AL 36535-2619
              Email this Business
              BBB File Opened:
              3/9/1999
              Business Management
              • Mr. Tom DeBell, General Manager
              • Gia Long
              Contact Information

              Principal

              • Mr. Tom DeBell, General Manager

              Customer Contact

              • Mr. Tom DeBell, General Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2022

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Unanswered
              I have been attempting to have this company's monthly invoice sent to XXXXX ****** in ************* AL since November 2021. On 24 NOVEMBER 2021 I contacted them, spoke with VICTORIA, about this matter. She asked me my account number, asked to confirm my driver license number, and said the change would be immediate. However, the invoices still come to my home here in New Mexico. On a number of occasions I have called, emailed, and sent correspondence to this Utility Company, making the request again and again. Yet still, I continue to receive these invoices, and those who physically oversee the house are unable to accurately pay the monthly bill, without traveling to the utility company itself. This is poor customer service. It shows a lack of respect for customer requests, and has been an inconvenience for over four months now. Thank you.
              Read 3 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sandra T

              02/01/2024

              Extremely poor customer service...bordering on rudeness... They do not have a system (with their NEW system) to have you verify your DL and *** without having to come to office, fax, or send in information via mail. Sending one's *** by mail is RISKY. They do not have a system, as many businesses do, where they send a code to your phone or email to verify your information for verification... I guess it saves them a bit of $$$. They cannot verify by you providing a/c #, address, phone # (that they have in the system and by which you are paying (and they are ACCEPTING) the bills/payments. You CANNOT send in information by EMAIL. May people cannot get to the office in person, have a fax (where information like *** is also at risk), or want to take the risk of putting the *** and DL# in a letter. The **************** person was borderline rude along with her supervisor. They merely parroted what they COULD not do and did not acknowledge that this is a problem and risk.

              Riviera Utilities Response

              03/15/2024

              We apologize for any inconvenience this may have caused. Our records indicate that we are unable to identify the account holder. In order to ensure the security of your account, we kindly request either the account holder's Social Security or Driver's License number. You may provide this information by visiting our website at www.rivierautilities.com and utilizing the **************** Portal 24 hours a day, 7 days a week. Please select "****************", then "Contact Info" and click on the link to the **************** Portal. Using the drop-down menu, select "Apply for Service" and submit your information accordingly. Thank you for your cooperation.
              Read 9 More Customer Reviews

              Local BBB

              BBB Serving Central & South Alabama

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