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Find a Location

Coastal Outdoor Fence and Deck has 1 locations, listed below.

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    Business ProfileforCoastal Outdoor Fence and Deck

    Fence Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2074 S Mckenzie St, Foley, AL 36535
    BBB File Opened:
    2/28/2024
    Years in Business:
    2
    Business Started:
    9/21/2021
    Business Started Locally:
    9/21/2021
    Business Incorporated:
    9/21/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    In early November 2023 I got an estimate from Coastal Outdoor Fence and Deck for a cedar wood fence for almost $10,000. *********************, the owner, was so quick to take my money up front, he wanted it paid even before getting HOA approval for the project. He charged me a 60% deposit on Nov 9th, but then everything he did after that was soooooo incredibly slow. He is a dishonest man, promises things and then goes back on his word frequently. He does nothing proactive, no follow through at all which resulted in delay after delay after delay. When he sensed a bit of frustration from me after repeated delays, he threatened to cancel my project and give my wood to someone else if I wasnt happy with his process. Most people would be hugely annoyed at this point, but after all this time, I still hoped to get this project started. But then Sunday night right before our start date, he delayed it yet again so I had no choice but to cancel the whole project now. This was on Dec 18th. Now it is taking so ridiculously long to get my deposit back, it is Feb 28, 2024, still no refund! He told me to open a dispute with my bank back in December because he had no intention of refunding me anytime soon. The dispute dragged everything out and then in February he said if I want the refund, I need to cancel the dispute. So I canceled the dispute and he promised to refund me directly as soon as the dispute was canceled. The dispute has been canceled for almost 3 weeks now and he promised he would pay me back on Friday Feb 23rd. It is now Feb 28th and I have still seen no refund. He owes me $5966.40 and I am praying you guys can help me get this refund back without delaying the process further like a bank dispute causes. I need it back immediately, ** getting laid off and I desperately need this money back that is legally mine, not his.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Shan H

    1 star

    03/06/2024

    Took our deposit in August and has yet to complete our fence. DO NOT USE!

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