ComplaintsforCutter's Corner

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went for a trim 3/2/24. Asked the manager to follow the layers I had, not to take off too much I wanted to keep the length. She said an inch. No just a trim. She kept going back with texturizing sheers, with chopped pieces of my hair coming off. Much more than an inch. She kept saying you want your hair fluffy. I said I do like some as she said "fluffy", yes. More hair off. I finally said please no more. She blew dried my hair and I had over 2" taken off the back and then she said she thought it was cute. She said you want another appointment. NO. My bangs are short like a child accidently cut their own hair. The back of my hair is crunchy to the touch. I stood up to leave. I stated very quietly, as there was another person waiting. I didn't want to pay for the cut. She said I call the police. I paid. I called my card company to stop the payment. The next day 3/3 I went to another salon. 4 stylists including two master stylists stated that the texturizing sheers she used were dull and they damaged my hair. Basically, breaking the strands instead of cutting them. She said she could straighten up what she could but there was not a straight cut anywhere throughout my hair. She suggested a deep conditioning treatment and let my hair grow out before considering cutting it again. Not only did I pay for a haircut that damaged my hair, but I also paid for a second master stylist to fix the cut and a treatment. All four of the stylists at the second shop suggested reporting this to the BBB and to the division that issues the beautician licenses, as they said this was someone who shouldn't be cutting hair or retake instructional classes. May be that there are some communication issues as English is not the managers first language. I don't know what happened, but I don't want this to happen to someone else. I have spoken to other women who when to this salon & had the "manager" cut their hair and were extremely disappointed, suggesting other salons to go to in the future.

  Business response

  03/10/2024

  Thank you for the opportunity to respond, and we hope the issue can be resolved to everyones satisfaction.
  On Friday March 1-st, 2024 ***************************** scheduled an app on our online app, for Saturday March 2-nd at 2 pm. The app allows a client to choose their stylist and ********************** specifically chose me.  On  Saturday March 2-nd , at 8:59 am, I texted the client to ask if she could come in at 1pm, and we agreed to a time of 10:30 ( I have screen shots with our conversation).  Prior to beginning, as with all my client , I asked what she wants to have done with her hair. I asked how much she wanted to have cut off?  She said less than one inch,  all over layers, texturizing and the hair on the top its heavy and she wants to be fluffy. I started to cut her hair with professional scissors, I showed her small piece of hair how much I will cut all over ( was less than one inch) she said yes and I did .  I put all over layers and I did point cut to ******** the layers . I again checked with her and she stated that she wanted  more texturizing in the back and fluffier on the top. I did , but not crazy. About the bangs , I cut less that she wanted , and I explained to the client lets blow dry and see if will be necessary to cut more or not she was agreed. After blowing the length was exactly what she wanted. This request was heard by all present in the shop , including two other stylists who were  working adjacent to us. ( for more proof , I have everything recorded on video camera).  When I finished my job, I gave to **********************  a small mirror, turned her back to the large mirror so she could see her haircut from behind. She was so happy, she said  yeah no complaints ( this moment was also captured on video camera).
  During the payment, I asked her if she wants to make appointment for next time. She thought about it, and I told her, its ok when you will be ready for next time , just give me a call. She said perfect , she paid with credit card, tipped me good, total was 60$. She was happy and friendly ( this moment was also captured on video camera).
  On Monday , March 4-th, my co-worker showed me multiple messages from her friends and clients, regarding a negativ post by the **********************, on the Next-Door app. I checked the reviews in ****** , she put it there too. Immediately I texted the client and thanked her for her post, as well as offering to reimburse her. The client declined to receive reimbursement twice, stating she would be reimbursed through her card company. 
  I can not speak to any of the information regarding what might have been said by other stylists that the client may have gone to, though I did try to offer clarification on the hair damage she mentioned. It is always our policy to make sure the client is pleased with the service provided or to make any changes necessary to achieve that goal. We appreciate all our clients and havent at any issues of which were aware. We were surprised by the posts on the Next Door app, but offered the reimbursement to appease the client. The Next Door posts do vary with content from the report given to you, but have apparently been removed by the ** app moderators. We can provide copies of the screenshotted posts sent to us , if any further details are needed by you. 
  As stated before, the client never indicated any negative concerns regarding the service provided , to myself or to the stylists there, including the previous shop owner, who was working next to us. If the client hasnt received reimbursement from her card company, we are still happy to do that. 
  Thank you for your time and attention to this matter. 

  P.S. I have all the saved videos and screenshots with conversation between me and **********************, review and comments under review from Next Door app.

  Sincerely ,
  *************************************

  Cutters Corner.

  Customer response

  03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. My bank refunded my money. 
  I did not choose the stylist. The appointment was made on line. There are many upset customers on Nextdoor. I took the post down once my money was returned. My hair is damaged. I have proof from 3 *************** who said its going to *********** months or more to repair. All from different shops. All with over 15 years of experience. Her texturizing sheets caused the damage. 

  I they have surveillance it is not posted, which is a privacy violation. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩