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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is ******************************* and I have been a ******************* customer since I purchased my first vehicle at age 16, I am now 45 years old. On April 30, 2022 I purchased a 2018 *************** certified pre-owned vehicle. On August 15, 2022 my vehicle ended up in the service department at Moyer **** in *****, ** due to problems with the transmission. My vehicle is still currently there after 88 days. My transmission has been completely torn down and put back together and I am told the valve body has been replaced. After the dealership test drove my vehicle the check engine light came on and my vehicle is again unable to be driven. I am told my vehicle needs yet another transmission tear down. I have contacted **** customer service in which a buy back case was initiated and in return was denied. I am confused as to how **** would rather treat a customer this way and waste so many resources, so much time and money. Why not just put a new transmission in my vehicle and have me on my way? **** service department has had my vehicle longer than I have since purchasing it on April 30, 2022. I am a single mother of 3 children and I am employed as a critical care ICU registered nurse. I have to work and my children are very involved and need transportation. I traded in a drivable vehicle and was sold a lemon. Needless to say this has created an indescribable level of stress within my family. I was never offered nor given a rental/loaner until recently on 11/8/22 and I am told they are not sure how long I will have it. To say I am very dissatisfied is an understatement. I am at my **** end. I am seeking some assistance with getting this resolved. Below is my contact information and information on where my vehicle is located. Thank you. ******************************* ******************************************************************* ************ Moyer **** ********************************************* ************ General manager/service manager - *********************
Business response
11/11/2022
It is our desire to take the best care of our customers that we can, and to give the most timely service possible, while meeting the obligations and requirements set out for ** by ******************* We currently have the transmission out of the vehicle, and our request to replace the transmission was denied by ****. They have instructed us to repair it. Right now we have two **** Senior Master Certified Technicians working to determine the cause of failure, and to effect a repair. We will keep the customer updated frequently as to the status of the vehicle, and we will of course work with **** to provide a loaner vehicle to the extent that **** allows while the vehicle is down.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.