ComplaintsforThe UPS Store #6183
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 9/28/22, I brought 2 large paintings to the *** store in ************** to be packaged and delivered. The manager of that store (***** at the time), allowed me to package them as I was very particular about how they should be packaged. Each painting was meticulously wrapped in bubble wrap, placed in sturdy boxes purchased from the store, and insured for $12,000 each. When the paintings arrived at their destination, it was discovered that one of the paintings was damaged. The frame had a crack in it, a cross support on the back of the frame had broken off, and a **** or small chip was evident on the top of the painting. I filed a claim with ***** at *** shortly after receiving the news from the receiver, and explained that instead of being re-imbursed $12,000 (the full amount for the painting), I would instead fly out to *********** to repair the painting. I also explained that I would not charge *** for my flight since I was going to be in the area, but I would charge for my expenses for hotel and car rental and supplies for repair. The price for shipping the two packages plus insurance was $1216. My receipts for reimbursements totaled $934.Since my first filing of the claim, I have made dozens of phone calls to the store, dozens of phone calls to corporate and now 7 months later I am still no where near seeing a resolution here. I am constantly told by the store that they are working on my claim with the corporate office and yet every time that I have called nothing has been resolved. I have asked the store to forward the emails that they have received from corporate and to this day have not received anything. This claim has now gone through three different employees who no longer work at the store. When I call corporate, I am always told to call the store. Never have I been so frustrated. I have spent ****s of dollars in shipping and in insurance and now am convinced that this is a fraudulent practice. I have been extremely patient. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.