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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The dealership did not meet the terms of selling Honda Certified Pre-owned (2 Keys).When purchasing 2020 Certified Pilot, the dealership informed us that they had misplaced the second key for the automobile and would send it to us since we live 1h 45m away. A week after purchase, they advised that we would need to drive down and get key programmed.I shared with them that this was not a part of our agreement in the purchase of the car and is a time and monetary impact. I asked them to send the key to my local dealership and call them so they could program it at no change to me. They did not accept.Originally they offered to compensate gas and I shared that it was not acceptable as it would still take 3.5-4 hours roundtrip. Then on **** the second offer was a meal, as well as two future oil changes. I thanked them for the meal offer, but still not accepted as the 2 oil changes add no value because of the time/distance to get it. I reiterated my request to send the key to my local dealership.I followed up again on **** - no response I followed up again on ***** and received a reply advising I would receive a call with a plan on *****. No call was received.My resolution requested is for them to send the key to Shottenkirck Hondaon Hwy 72 and for them to be able to program the key at no charge to me.
Business response
03/10/2023
******************,
I apologize for the extremely late response and I am sorry my team was not easier to work with. I will be happy to reimburse you for the cost of the key and programming at your local Honda dealership. Please forward me the bill once the work has been completed. Send to ********************************** ********************************** for reimbursement. Again sorry for the delayed response, let me know if I can be of anymore assistance
Customer response
03/12/2023
Complaint: 18616897
I am rejecting this response because:
(below was sent to emails provided in BBB response)Good afternoon, I am following up per your response to the BBB complaint. As stated in your reply there was a lengthy delay in response, based on this, in order to get my key that was supposed to come with the car I had to indeed take off work and drive back to Gadsden. So while there was now no key replacement cost, I did indeed need to drive the 198 miles round trip. I would like to be compensated the 198 miles at the National mileage rate of **** cents per mile for a reimbursement of ******. The check can be sent to *************************************************************. I hope this is option that can successfully close the complaint. Thank you for the time and consideration.
Sincerely,
*****************************Business response
03/31/2023
I will be glad to send you a check today.Customer response
04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.