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ComplaintsforLeach & Company, Inc.
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Complaint Details
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Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We bought an item from Leachco website on Mon, Nov 29 called the Back N' Belly and opened it to find that it looks like there is pilling on the cover and also there was some like hair on it which makes it seems like it was used. We sent an email to Leachco and they responded that their pillows are unused. However, our pictures show the product looks like it has been used. I tried to respond to ask if this might be a special case. I sent another follow up email and there was no response after more than a week. I've attached the email conversations as well as the images of the pillow.Business response
01/20/2022
Business Response /* (1000, 7, 2022/01/06) */ I have been forwarded the email that you sent this morning regarding the above case number. Unfortunately, the click here link is unavailable within the email. While we understand that this email is in regards to a complaint filed on our company I must make you aware of several things that we find concerning. The first being the number of spam emails listed and connected to the Better Business Bureau site. The second being that we are manufacturer of environmental smoke stacks that has no contact with consumers. We are essentially the manufacturer and we do business with one customer. Could you please forward me the details regarding this case so that I can further research and figure out who *********** **** is and what connection he thinks he might have to our business. We have NOT received any correspondence via the mail or otherwise regarding this complaint. Consumer Response /* (2000, 9, 2022/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) We apologized for the submission of complaint. It seems the complaint was directed at the wrong company with a similar name (Leachco instead of *****&Company) I hope BBB can delete this complaint as it is not a legitimate complaint.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.