![](https://m.bbb.org/prod/ProfileImages/2022/37b307a2-801a-4d4a-9fb2-495b6c25c953.jpg?tx=w_150)
ComplaintsforGreenville Chrysler Dodge Jeep Ram
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dealership sold me defective wheels on a 2022 Ram I purchased from them. The sales representative is no longer employed there. The sales manager will not return my call. The service manager is giving me the run around and the general manager is avoiding me. The number provided to me for the owner of the dealership is no longer in service.Also, the finance manager promised to refund a portion of an over-price preventative maintenance program but he has not returned my call either.Business response
07/27/2023
This matter was first brought to my attention on 07/10 and I reached out to **************** on the very same day. He made an appointment with me on 07/17 to discuss all issues brought ** in this complaint & all were resolved on the very same day. Not only did I replace all 4 wheels at no cost, I replaced his tires as well. He was also given the refund to which he is referring to in this complaint.Customer response
07/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 3:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.