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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March of this year I took my 2015 **** F-350 to my local dealer, Eddie Preuitt Ford, to fix the backup camera. It worked intermittently, but I wanted to be able to depend on it every time I used the truck. I was advised that the camera itself was defective and needed to be replaced. A new camera was ordered and within a few days it was replaced. Service order number ******, dated April 3, 2024, describes the transaction. Within a week of having this done I started experiencing the same issue. I took the vehicle back to Eddie Preuitt Ford and was told that the replacement camera was defective. Again, a new camera was ordered and replaced within a few days. There was no service order or any charge to me for this second replacement camera. It wasnt very long before I was experiencing the same issue. I returned to Eddie Preuitt Ford and expressed my frustration with the service advisor, *****. I made an appointment to have the problem looked at further and was eventually told that a wiring harness needed to be replaced. The wiring harness was ordered and the following week it was installed. This work is described in service order number ******, dated June 12, 2024. In less than a week I was again experiencing intermittent use of the backup camera. I sent a text message to ***** on June 19, 2024 advising her of my experience. She has not replied, nor has anyone at Eddie Preuitt Ford attempted to contact me since. On July 15, 2024 I sent a letter to ****'s **************************** which included the above details. I have received no response.
Business response
09/16/2024
9-16-2024 *. **** with BBB called and spoke with ***** ****** regarding your back up camera repairs. Mr. ****** said ***** has talked with you a couple of times and is waiting on your decision to order a wiring harness or not.
Please advise BBB of your position.
Customer response
09/18/2024
Complaint: 22202795
I am rejecting this response because:***** ****** is correct that the service advisor, *****, has contacted me. However, there has been no discussion about ordering or replacing a wiring harness. If one would review the history I outlined in my complaint, you would see that one wiring harness has already been replaced. There is no plan to fix the issue. ***** simply asked that I bring my vehicle in so the technician can look at it again.
Sincerely,
***** ********Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my ************************** for a battery change and most important to replace recalled airbags. 1. The car sat there and I was not called until days after it was complete (this is not a major deal but did want to note it)2. I drove the car immediately home and it had sat in the same spot untouched minus being turned on for battery maintenance since the appointment (drivers door only being opened) 3. I opened my car today to wipe it down to sell and noticed the back handle was broken. When I contacted **** even stating that the mileage indicates it has not been driven they said they can take no fault (are there cameras in the shop to show them breaking it). The handle has no spring retention anymore and is cracked. I do not have children that use the backseat or even friends riding in the vehicle also it has not been driven. 4. The car interior doors were left smudged with grease finger prints which is what prompted me to clean the entire car. I should not have to worry about taking pictures of a vehicle before servicing or doing a full vehicle inspection after servicing but that handle was not broken prior to servicing.Business response
03/28/2024
3-28-2024 P **** with BBB called and spoke with ***********************. He was not familiar with this case but said he would call the consumer and try to find a solution. If you have not heard from ****************, please call the dealership (**************) , ask for **************** to schedule an appointment.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.