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ComplaintsforSubway
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received coupons via mail for Subway. They had various coupons to offer. I have use these coupons in the past at different locations. Upon ordering my sandwiches the employee noticed I was going to use the coupons and instructed me to order one of the sandwiches that the store had listed on a sign. I knew that some sandwiches was not available per the coupon but the store added more sandwiches that I was unable to get with the coupon.Customer response
10/20/2023
The coupons have pictures of sandwiches that the store said I'm not allowed to get alsoBusiness response
10/24/2023
To Whom It May ******************** style="font-size: 0.875rem;">I want to explain that each Subway restaurant is independently owned and operated. This means that each franchise owner has the discretion to decide whether or not to accept coupons. The coupon that customer presented clearly states that it is only valid at participating locations. Since this store is not one of those participating locations, we are not obligated to accept it. I also want to point out that customer did not present the coupon until after he had placed an order. If customer had shown it to the cashier before ordering, they could have told customer that it would not be accepted. I apologize for any inconvenience this may have caused.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.