ComplaintsforBuster Miles Chevrolet, Inc.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  After buying a brand new 2020 Chevrolet Colorado. I went to buster miles on April 8th 2022. One of the associates drove my truck and stated that my trucks torque converter was bad . Another associate that works in the office for the service department said they filed a claim for the problem and that I can drive the truck with the problem and it will be fine. I called my insurance and they stated that I wasn't suppose to drive the vehicle of the parking lot if I had a problem (torque converter) that was bad and it will also make the transmission worse. I take the vehicle back to buster miles on the April 18th 2022 for the vehicle to be worked on, the associate that told me to drive to vehicle said he didn't say that. The vehicle was done on April 19, 2022 they called to tell me and stated it was $***. When the fees are suppose to be waived per the insurance company if I go back to busters miles. The manger of the service department stated "To NOT to come back to buster miles." Even though I bought the warranty through them and wouldn't be charged if I go to buster miles and I'll be charged if I go to a different dealership to get my truck serviced.

  Customer response

  06/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Y'all waited so long to respond back ! And
  y'all didn't fix the problem! I had to get the
  vehicle towed to another dealership to get it
  fixed when it was left at your dealership for 3 days when I bought the warranty from y'all to
  fix all of the problems! so had to trade in my truck to get out of y'all's warranty that I bought ! That's not good customer service to wait until the customer trades in a vehicle that continues to have problems with ! And in fact I never had an appointments to begin with, your employee told me to bring in the vehicle Monday to get it fixed. And btw it's not Mrs.****!

  Sincerely,
  
  ******* ****

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I traded my 2015 rs camaro for a 2017 ss certified camaro I had 30 days 100% covered on lot by dealership Then bought extended warranty But I had taken this car back to them right away because brakes was shimmering onstar wouldn't work radio wouldn't pick up Windshield had a crack in it Well Chad went to do a test drive with me to see what was wrong it ran hot He got me to drive it hot back to shop Kept it for roughly 3 weeks Told me nothing was wrong with brakes or radio But I called onstar they told me to return back to dealership and let them repair its a defect. During this time I hit a deer So I had to get it repaired but was told by the bodyshop did I know it had a lot of hail damage No I was not ever told this so I called **** miles regarding this He wanted to see it so I tool it by to him he says he would offer me 500.00 but thats all he can do I told him I want it fixed Well they picked a date to have there pdr repair mobile person to come fix So it was done Well still not happy but they were not trying to make it right. Well they also removed headliner to work on onstar and it was damaged by them. I called General motors and filed a complaint they got back with me and it was Justin he told me he wanted me to take to another dealership to get them to get it all repaired he also told me its almost out of to gm warranty but they go by the day I made complaint 47000 miles and also would pay me 50.00 a day for rental He was out sick for a while and had trouble getting to a dealership but finally got it to **** ***** Chevrolet in ******** Ga. on 11/28/21 They got diagnosed done and sent me problems on 11/29/21 I was contacted by ***** a new rep. From gm and said only paying 10% because its out of warranty I said I was told it goes by the day I reported. I was also told to take it to different dealership. I also contacted ****** **** today 12/2/21 & talked to **** ***** telling him that the other dealership found things wrong with my car that should have

  Business response

  01/20/2022

  Business Response /* (1000, 7, 2021/12/15) */ On Tuesday, December 14th we met with **. **** to discuss concerns with her 2017 Camaro. On the headliner issue, we will set an appointment for our Body Shop to address. As far as her radio and brakes are concerned, **. **** preferred to not leave her vehicle with us at this time and we have tentatively set an appointment for her after the holidays. During the December 14th visit, we also discussed her diagnosis from another Chevrolet dealership. We have reached out to that dealership to get their information/diagnosis. We are awaiting a response. We did offer to trade **. **** out of her vehicle. She declined the offer. We will address all of her concerns after the holidays when she is willing to leave her vehicle with us. Consumer Response /* (3000, 9, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) No we didn't meet on tues dec 14, **** and I met on Monday Dec 13th and discussed the camaro. He explained to me he was going to message ***** at **** ***** that the items he had listed was maintenence. No ***** told me the reason the radio and onstar was having issues was because the car need to be re programmed. Headliner need replaced. Anyways **** advised me that there was no way he could work on my car right now it would be the 1st week im January. I agreed that I didn't mind on waiting. So our plan was **** to call me Nd bring it back in to start working on all the issues. Then he said there was numbers brought up if I wasn't happy with the car they would cut me a check and walk away saying it was good business & thank you. I told him let me talk to ******* My husband The number that was offered was 34000.00 I then texted **** and told him no way could I lose that much money because I paid 36670.00 then traded my other camaro putting 2250.00 towards. I ended up financed 38780.00 no was I was losing 4700.00 No thank you I wanted to just keep it and them fix the things wrong with the car. 1dt off the car had 47000,miles when I bought it Transmission should have been serviced Brakes should have been inspected Tires should have been inspected. All that **** ***** stated on evaluation form should have been done Along with disclosure of the hail damage. I'm letting the hail damage slide I just want the other things fixed hopefully ******* ****** miles will take in consideration that all these things should have been done and take care of what honestly needed to be domw.before was put up for sale. I will follow up once I meet in January with ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩