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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello,I contacted **** to facilitate my move from AL to **. He gave me a fair quote and answered all of my questions. The original deal was that I would be packed up on a Friday (March 17) and moved in on Saturday (March 18). **** and team arrived on time, but were very ***** to pack me up. I had previously been informed they were doing a large local move. Once they finished with me, I was told they were going to the other move to assist and have the driver leave to get on the road with my move. I was not informed until after 830p Friday evening that they would not be able to meet me in *********** on Saturday. That they had overworked/worked too many hours on the other move and would not be able to make it until Sunday. This caused issue as move ins are not typically allowed on Sundays and I still had to get there on Saturday to collect my keys. The team arrived on Sunday and unloaded my pieces. The vast majority was undamaged. However, the feet to the ** had been broken, the kitchen table gashed, and a large mirror partly shattered. After the move, I inspected my other furniture and found there to be another scrape on my entertainment center. **** replaced the ** legs and reimbursed me for the cost to repair the table. The most costly, and sentimental piece, was the mirror and **** has refused to reimburse me in full as a repair would cost more. I have called, texted, left messages for three months now and he has not responded. I even looked for the mirror to go on sale and he still has not responded. The cost of the mirror plus taxes and fees would come out to $1109.86. I am asking for full payment as the cost of repair came out to a few hundred more and I would like to be able to replace. Please contact me at your earliest convenience as I have still not received a response from *********Thank you. *******************************Business response
07/05/2023
*****,
I apologise for the delay regarding this claim. Will you accept Venmo as a form of payment?
Customer response
07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please Venmo the full amount of replacement ($1109.86).
Thank you.
Sincerely,
*****************************Initial Complaint
01/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I hired this company October 9th 2021 to move me to my new house. They ended up hitting my house in the process with their lift gate. We've been in contact with owner and he keeps telling us he's trying but it's now January 2022 and he's stops responding to messages. He told me if I filed a complaint with the bbb that I can fix the house myself and refuses to give me his insurance company name. All of this will be shown proof through text messages between my husband and him and also him and I. He's very unprofessional as you can see in messages. He sure was fast to take over 1,400.00 knowing he damaged my house.Business response
03/04/2022
Business Response /* (1000, 10, 2022/02/17) */ ***Document Attached*** We have repaired the house and the customer is happy with the results. Please see the attached screen shot. Please let me know if you need anything further.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.