Complaints

This profile includes complaints for Marc-1 Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marc-1 Car Wash has 17 locations, listed below.

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  Marc-1 Car Wash

  Pelham, AL 35124-1800

  
• 

  Marc-1 Car Wash

  550 Palisades Blvd Birmingham, AL 35209-5100

  
• 

  Marc-1 Car Wash

  1556 Montgomery Hwy Hoover, AL 35216-4502

  
• 

  Marc-1 Car Wash

  40 Kent Stone Way Alabaster, AL 35007

  
• 

  Marc-1 Car Wash

  42 Chelsea Pointe Drive Chelsea, AL 35043

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for carwash in May 23, and didnt sign up for the monthly services. December 2024 I noticed a ***** charge from marc * carwash, which I didnt receive. I called marc * and explained my case and they refunded me back 3 months. I then looked at all my bank statements and then I saw that they had been charging me for almost a year and a half !!! I then called back to find out that they do not give out more than they gave me. The total is they took from me was about $600, and only refunded me back appox $*00.

  

  Business Response

  Date: 01/31/2025

  Our records indicate that we did not receive any request for cancellation until December 31, 2024. As stated in our terms and conditions, membership will continue and automatically renew on a recurring basis corresponding to the term of your membership unless and until you cancel your membership, or your account is otherwise suspended or terminated pursuant to these Terms. We have processed a three month refund from the date of request.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22820314
  
  I am rejecting this response because:  I never requested a membership, I only wanted a car wash that day and never noticed money coming out because I had no idea it was suppose to.  They can clearly see that I never came back for another car wash.  Why would they take money that doesnt belong to them and now dont want to repay me.  I never received any services and want my entire refund.  They took money for over a year, its fraud and Im a retired Army Vet who demand my entire refund or I will file a congressional.

  Thanks
  
  Sincerely,
  
  ******** ****;e

  

  Business Response

  Date: 02/24/2025

  The membership in question was established on May 27th of 2023 and we sent a text message to welcome the customer to **** 1 carwash at ************** this message included the disclosure of membership and terms of services. The account was used multiple times up until June 23rd, 2023.

  The customer later called back asking for credits, we offered the refund of 3 months of service as a courtesy as we know that sometimes customers forget to cancel their services. At this time based on our disclosure of the agreement and multiple uses of the wash no further refunds where authorized.  We apologize for any inconvenience. 

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 12/19/2024, the Consumer visited the Marc-1 Car Wash located at *******************************. The Consumer purchased a basic car wash, purchase price $11.00, and presented a ****-1 gift card as payment. The Consumer was informed by Treyjuan ********, employed as manager in training at the ****** location, that gift cards were not accepted. The Consumer explained that the ****** gift card had been used as a form of payment at other ****** locations without issue and reviewed the following terms displayed on the gift card, You may use this card at ****** Express Carwash by simply presenting it for payment when making a car wash purchase. Additional value may be added to this card at any time. Because the ****** gift card was not accepted, the Consumer has cause to believe that the terms of the gift card were violated. The Consumer has cause to believe to have purchased the ****** gift card in good faith and does believe that the ****** gift card should have been accepted as payment in accordance with the terms of the gift card. Because the ****** gift card was not accepted, the Consumer has cause to believe that ******, by and through *********************, and/or its employees thereof, may have engaged in a fraudulent and deceptive business practice. Therefore, the Consumer requests assistance from the Better Business Bureau with resolution of this issue. In the event that the Better Business Bureau is unable to successfully resolve the issue, and/or ****** fails to honor the terms of the gift card, the Consumer reserves the right to forward the complaint to the ************************, as well as the ************************** of the Alabama Attorney General to determine if any criminal and/or civil liability exists regarding this issue. The Consumer does believe that a fair and reasonable resolution is for ****-1 to comply with the terms of the gift card or to issue a credit to the Consumer in the amount of the purchase price of the gift card.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought $11 car wash and the next month they debit my checking account for a monthly $19.99 car wash purchase I did not sign up for! My local bank (Regions) have had about 20 complaints just this week!!

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Carwash ******, AL ******* 31 location, started a monthly charge to my credit card without my permission for a service that I would never have wanted nor authorized. This recurring charge to my credit card occurred for many months before I discovered it. I went to the local manager to explain what occurred, he agreed with me and attempted to refund the unauthorized charges, but eventually said that he did not have the ability to refund the unauthorized charges and referred me to ****-1's corporate customer service. I contacted ****-1's corporate customer service and they refused to issue a refund for my unauthorized charges. I researched on the BBB site and found another ****** customer had reported the same issue as mine, where an unauthorized monthly charge occurred for a service they did not sign up for.

  

  Business Response

  Date: 12/10/2024

  Searching by phone number provided we have no memberships associated with the number nor have we any record of a call to look into this matter.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22558514
  
  I am rejecting this response because:

  I'm not sure what number you are referring to, but I have a Barcode number ( ************  ) that is on a printout that the site manager gave me when he cancelled the unauthorized account and stopped further automatic charges to our credit card.  This same printout has my wife's name in the "Customer Name" field shown as "UNKNOWN ****** ********" The same site manager tried to refund the automatic charges that were not authorized by us, but he could not find a way to do that and referred me to your customer service. On 08/22/24 I called ************** and the customer service representative said she could not refund the unauthorized charges because it was not possible because of your company's cancellation policy for the service that we did not sign up for nor authorize.

  Again, someone at your company setup an account with automatic monthly charges to our credit card for a service we never authorized and would never use.

  And as a reminder, the BBB site shows another one of your customers with the same issues as we are reporting.

  Please refund the unauthorized charges.

  Sincerely,
  

  
  ******** ********

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marc-1 Car Wash has billed me three times in the month of September. I authorized the $16.80 charge, but there are 2 more charges at $30.99 each that was billed 2 days apart after the $16.80 charge. I have called them. A woman named ***** took all the information and said she would submit a request for ONE refund (the last one billed). She said I would receive an email withing 24 hours giving me an ID number. No email received. (The same thing happened to my husband on his account for his car- different bank). He has received an email with an ID number. We called again today, they say no record of my request, refused to take the information again. We are told you can not talk to anyone on the phone, you must reply to the email they send you. I have not received an email!!!!! I want them to refund me $61.98, the amount they have overchared me.

  

  Business Response

  Date: 10/17/2024

  On  9/25/2024 Ms Harger selected to purchase our More level unlimited monthly membership at a special price of $16.80.  The auto renewal would then return to the posted price of $30.99 on October 25, 2024. I do see that the system did charged Ms Harger on 9/26 and 9/27 for $30.99 each.  On 10/7 Ms Harger spoke to a member of the management team on site and was given given credit for the October and November renewals moving her next payment to December 25, 2024.  As Ms Harger accepted the credit to the membership there is no further action needed.  

  Customer Answer

  Date: 10/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22371247, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Christine Harger

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For some reason they are charging my credit card for who knows what i did not sign up for anything and I have no reciept or anything have not been to this car wash but one time. I need them to refun my money and quit charging me

  

  Business Response

  Date: 09/09/2024

  This customer has already been canceled and refunded on 8/28/24.  She did sign up for our unlimited membership on her visit on 7/12/2024 at 3:22pm.  With a welcome email send on 7/12/2024 at 6:52 pm to the email provided. *******************
  
  Marc-1 Car Wash - Palisades
  ************************************************************************************
  ************
  08/28/2024 1:39 pm
  YOUR CASHIER TODAY IS : *****************
  Refund ID : 4183
  T1 Club Major36.99
  SUBTOTAL :36.99
  TAXES :0.00
  TOTAL :36.99
  CC Refund cc# :XXXXXXXXXXXX
  # 081267457 (ID :***** )

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to have my car washed over a month ago and was asked if I wanted to purchased the monthly plan. I said no, I thought it was too expensive. The girl took my card to charge be for the current was and she also signed me up for the monthly without my knowledge. I was charged the following minth for that plan in the amount of $30. 99. I went back to the car wash and they cancelled the plan and said I needed to contact corporate for my refund. I did that it has been almost three weeks and I have not received my refund and all they will tell me is they are backed up. They will not forward my call or have someone from bookkeeping call me back. I want my money returned yesterday. They took it fraudulently and I should not have to wait for a refund. This business practice of not letting the customer know anything is unacceptable to me.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/25/2024 I washed my car at Marc-1 car wash in ******, **. When I got home and out of the car, I noticed 2 scratches on my door. They were at the edge, parallel, and showed white on the deep blue shiny paint. A third one on the front fender following the design shape. These scratches are from something up against the car body, not like a door ding. When we got to the car wash, the wash was turned off and I saw only 2 employees. It took awhile before an employee came out to us at the gate and assisted me with my card payment at the kiosk. During the wash, I felt and heard the first big roller on the driver side hit my door one time as it started to spin along the driver side. The next day I called the customer line to report the damage and was told I needed to go to the car wash and file a damage report with the manager. So the next day I did. The manager took quite a bit of time examining. my car, taking photos, and details about the car, plus when we purchased it. The following week, I received a lengthy reply denying possibility and validity of the claim that the car wash caused these scratches. This car is a 2019 ***** we bought May 14, 2024. The pristine deep metallic shiny blue paint was one of the things about this car that made it stand out from ********* model years for us. There are no other marks or scratches on this car.

  

  Business Response

  Date: 08/12/2024

  Response to ********************* and Better Business Bureau 
  
  On August 5th, District Manager ******************************* asked ********************* to come by the ***************-1 location to look at our equipment, in an attempt to explain how the equipment did not cause scratches on the driver's side of her vehicle. On August 7th ********************* came by the Car wash around 5:30 pm. Upon getting out of her vehicle she expressed her concern about two scratches on the side of her vehicle near the driver side door. After further examination ****** pointed out another scratch and believes it was caused by the car wash. District Manager ******************************* examined the scratches and noticed the three scratches were down to the metal. The material on all equipment that is at the level of the scratches on the vehicle, is called neo glide. Neo glide is a soft sponge material. ******* walked ****** through the wash and let her feel the material and examine the area where she raised concern that her car was scratched. There is no missing material, all material was and is lubricated correctly. There have been no other complaints or claims that the equipment in the car wash scratched the side of someone's vehicle. 
  

  DM ******************************* conclusion: Upon examining the vehicle I noticed the two scratches that the customer pointed out. Both are down to the metal. On the front portion of the driver side back door about two inches apart.  The customer then states she didn't notice the third scratch on the vehicle on the same side but on the front fender. The Customer stated that the car wash probably caused that issue as well. After walking through the wash, we went back into the office and the customer still felt like the car wash caused the damage. I told her I would push the issue and discuss it with my superior. In my opinion the scratches on the customers' vehicles were already present. The scratches were down to the metal and the neo glide material would not have caused those scratches. We have had no other complaints or claims concerning the same issue. Also, the customer bought the vehicle used, The dealership could have used a paint pin to cover scratches and once going through the wash, the equipment washed the paint off (This is a very common issue when buying a used vehicle). In conclusion, we should not be held liable. 

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: I purchased unlimited car washes with Marc1 Car Wash in ******* that provided a car wash and a tire shine package for four different suv's (Marc1 car ID's: *******, *********, *********, *********) within the past years - all have been and remain active memberships. Upon signup, the car washes would not increase in price unless I wanted to upgrade to another plan being offered - I did not want or need to change services - I had what I purchased - car wash and tire shine.Marc1 Car Wash, after installing a "new system" a month or so ago, now will not honor our agreement to include the tire shine as part of contracted service. However - for a price increase they will provide my already contracted service, once more. This, at a minimum is a breach of contract.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the attendant that ****-1 was running a special promotion , pay the amount for a $15.00 car wash and I could get a month of free car wash.One month later Marc-1 car wash takes $24.95 out of my checking account.Nothing was said about taking any money out of my account.I want my $24.95 back.