Business ProfileforAlabama Child & Adolescent Counseling Service, LLC

On 2/28/22, I contacted ACA Counseling regarding an appointment for my child that was occurring that same day. I had to take my child to the doctor as she woke up with a high fever and ended up being diagnosed with Strep Throat. As this is very contagious during the first 24 hours while on medication, I asked to reschedule her appointment. I was advised at that time that they could reschedule the appointment, however I would be charged the full session price as I did not provide a 24 hour notice regarding the cancellation. As I had no way of knowing 24 hours in advance of my child's illness, I felt this was an unusual circumstance and asked to reschedule without being charged. I was advised they would check with the owner and follow back up. I received a follow-up email on 2/28/22 advising that the office manager (******* ********) spoke with the owner and they must have 24 hour notice for cancellations. I was then advised in that email "Please give me a call or kindly respond to this email when you are able to make payment for the canceled appointment to avoid the bill going to collections within the next 30 days." On 3/9/22, I had a charge from ACA Counseling for $103.50. I advised ******* ******** that I did not authorize this charge. She advised on 3/10/22 that I signed forms agreeing to pay this cancellation cost and giving them authorization for charging my credit card. While I have no dispute regarding signing those forms, my issue is that she advised me I had 30 days to make payment on this via her email on 2/28/22 and then charged my card 9 days later. ACA was the one who set a 30 day expectation of making a payment prior to sending to collections, not me. This charge has caused me financial harm and ACA does not appear to be doing business in good faith. I am looking to have the $103.50 charged to my account refunded and allowed the opportunity to take care of the amount in the 30 days that was initially advised by ******* ********.