ComplaintsforClimate Guard Birmingham
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our gutters were installed in 2018. We had damage due to high winds and part of our gutter system was torn off and hanging. A corner seam has been leaking constantly. The wood under our gutters is getting water logged due to constant rain. I asked for assistance 3 months ago. They “ cannot find “ my file even though they know my address and phone. I have been in touch with Lauren, production manager, Brenda, and Chappell. The work has been delayed over and over. Saturday the work was supposed to be done. They showed up with wrong material and smoking. I have asthma and have been coughing constantly since the contact. We paid over $12000 for the system. I am severely upset about all of this!Business response
02/08/2023
Dear Mrs. ********,
Please know Ultimate Gutter Guard is sincerely sorry for the delay in your gutter repair. We have addressed our team and they have assured us they are scheduled to have your repair completed this weekend. We have left you a message as well on your phone to confirm this date and let you know verbally that we will have your gutters addressed. We appreciate you patience and do hope to have your gutter system back working properly.
Sincerely,
Ultimate Gutter Guard Birmingham************** ********
Customer response
02/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
10/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought gutters from Gutter Guard by Southern on **********. I paid cash. I've had problems with leaks, trash build up, water coming down my down spouts on my back porch. It has been a bad experience from day one.I've called several times , they have come out several times but now I seem to be ignored. I need resolution. I don't need water under my house every time it rains.Business response
11/01/2022
Dear Better Business Bureau,
Ultimate Gutter Guard is in receipt of Mrs. ******'s concern. We have left a message on the phone number listed above. Our records indicate we were at Mrs. ******'s home in August. If we need to come evaluate again please let us know a good time. We apologize for any troubles you are having with our gutter system. If you will please return our call so we can set an appointment with you.
Sincerely,
Ultimate Gutter Guard Huntsville
************** ********* ****Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have contacted this company on 3 different occasions about water leaking over the end of my gutters. Lauren spoke to me and assured me a service representative would contact me within a week on all 3 occasions. I have yet to hear anything else from this companyBusiness response
10/05/2022
Business Response /* (1000, 11, 2022/10/04) */ Dear Better Business Bureau, We have spoken to Mrs. ***** and completed the gutter repair on September ****. Mrs. ***** has not had a good rain at her home to determine if the gutter repair was successful. She is going to watch during the next few rains, and let us know the outcome. Mrs. ***** was provided the home office's information to reach out if she cannot reach the Birmingham office in the future. Ultimate Gutter Guard apologizes for the trouble in setting up the repair. Thank you for your patience. Sincerely, Ultimate Gutter Guard Birmingham *********************** Consumer Response /* (2000, 13, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This business took our deposit of $1,300 on ******* and promised to install windows within 4-6 weeks on a time-sensitive project. After more than 3 months, they still could not give a status of the windows (where they were at, when they would be installed, etc.). Therefore, my wife and I have both called numerous times requesting a cancellation and refund of our deposit money. The people that do answer the phone have continuously given us the run-around, telling us the area manager will call us back (which has still not happened). This business has stolen our money and been unable to deliver their product and unresponsive to our cancellation/refund requests. The home has now been sold and too late to install the windows.Business response
08/08/2022
Business Response /* (1000, 8, 2022/08/08) */ Dear Better Business Bureau, ********************* of ********** has spoken to Mr. ****. Mr. **** understood his windows had been ordered and there was no way to cancel the custom window order. The windows have arrived at the ********** office. Mr. **** and ********************* ********** have made arrangements for him to pick up some of the windows on the contracted order. Mr. **** was satisfied with this resolution and ********************* wanted to help Mr. **** anyway possible. Thank you for working together to create a positive end result. Sincerely, ********************* ********** ****************** Consumer Response /* (3000, 10, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not understand the windows were ordered and *** should not assert another's understanding. No one was able to tell us if they were even ordered NOR where the windows were located until BBB got involved. Then they magically appeared at the ********** location, where no one even thought to reach out to us to let us know they were there. The lady at Southern was nice and we're glad she tracked them down, but we only resolved to accept a few of the windows because it was either that or lose the entire deposit and get nothing back. When they tell you installed in 4-6 weeks, apparently what they forget to say is that it's 4-6 weeks AFTER they receive them, which could take upwards of 4 months. Still will not do business with them in the future.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.