ComplaintsforPrecision Tactical Arms Co
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an optic for the pistol I purchased there on 1/20/2022. I paid full price for a new product. I was given a display model handled by who knows how many people. The company mounted the optic for me. There is no clearly posted or communicated return or exchange policy. Upon getting home, I found the optic to be defective. I returned to the store within 3 days to report the issue, show the defect, and discuss options. Since I did not have the box with me, I was asked to return with the box to see about swapping it out. I returned two days later on 1/25/2022. I was informed that since I left the store with the product on 1/20/2022 they could not help me. Their reasoning was that I could have caused the defect. I was sold a display unit as new despite them having new ones in the case and had them handle it to mount it. I took pictures of the defect within a few hours of leaving the store. I would like this business to exchange the item and be forced to clearly post and communicate their return or exchange policy. I would not have purchased the product had I known they would refuse to work with me on defects found immediately.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.