Customer ReviewsforWaynes Pest Control

Moving from out-of-state to ********** and purchased a home that was serviced by Waynes for pest control, specifically termite protection. Prior to the sale was told by the agent there was a termite contract on the property and that document was transferrable. We closed on the house on 6 July and the previous owner cancelled service with Waynes on/about 12 July. I called Waynes on 5 July to inquire about the contract and they scheduled an inspection for the following week. Upon completing the inspection, we were told there was termite damage in an outbuilding. He then stated he had to go back and make inquiries then all went silent on the net. Made a call to the front office and was told no notes were taken and the contract on the property was NOT transferrable, contrary to what I was told by the agent. I finally got a call back from a gentleman and he stated they had acquired the contract from a different company. While an interesting story I wasnt concerned on how they acquired the contract, I was only interested in the impact to me. Long story short Waynes has accepted no liability for the issue even though they held the contract at the time. I, in part, blame myself. Being from out-of-state we do not have termite and other pest issues that are common to that area. I trusted what I was told as truth and did not verify so shame on me. My advice, trust but verify and most certainly read the reviews prior to making any commitments.

Waynes had the termite contract on the house from the builder. When they called about renewing, I said no that I was selling the house. I sold the house to a relocation company. When the purchaser requested a termite letter, Waynes sent the invoice to me expecting me to pay what the purchaser requested. Talking with customer service, the agent said that they had to invoice the actual owner of the house in case the closing falls through and they would get the money from the seller who didnt request the work. If the closing went through, then they can get the money from the closing. They went so far as to find out my new address and send the invoice to it for a termite letter that the purchase requested. Beware of this company. There has to be a company out there that is honest.

I have never spoken with anyone from this company nor have I seen this company at my home physically. They sent me a bill for $*** for a service I know nothing about!!!! Please be ware!!!

I am being charged for a bill that I gave them n permission to come on my property to do any work. I wasn’t even home to give them permission to do service and now they want me to pay them. I think you should ask me before going all over my yard doing things and just randomly send me a bill and expect me to pay it

Have used them for over three years now in our home in Orange Beach and have had generally good service.

Wayne's Pest Control, Hoover, Alabama has had a contract on one of my houses for over TWO DECADES! An inspection in 2021 found evidence of old termite activity in a low crawl space. OLD activity?? Their employees did not find this is TWO DECADES of inspections?? They have not offered to fix anything! They will not renew my contract because their 'criteria' have changed. I have terminated all of my property contracts with Wayne's Pest Control of Hoover, Alabama and have asked them to never contact me! Zero stars and Zero stars for integrity!

I called every number no one calls back phone system is awful customer service is worse