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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
There have been a number of issues with the vehicle and they either can't or refuse to fix the issues. I purchased a 2023 Acura TLX new in April 2023. Have had door seal, wind noise issues that haven't been resolved and a brake issue that they refuse to fix. I even filed a claim with NCDS and was awarded a repair but the dealership still refused to honor the warranty and findings.Business response
04/09/2024
I have spoken with the customer and gotten information from him. I have also reached out to Acura and we are waiting to hear back from them as to how to proceed. I will update the customer and our response when i hear back from Acura.
Thank you!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.