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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2019 **** q8 from the dealer in April of this year. Only after a few days I started getting codes that would pop up and go away. I was advised to take the vehicle to the local **** dealer and to no avail, no codes would show while the car was at the dealership. I went out of town for a few months on business and when I came back, the vehicle coded once again saying drive system malfunction. I took the vehicle back to **** and the water pump is leaking. Ive called **** several times and no one will call me back. I feel like they sold me a car with known issues and they arent trying to fix itBusiness response
08/30/2024
************** - thank you for allowing our General Manager, *********************, the opportunity to work through this with you.
While we understand things are not completely resolved just yet, we are pleased to hear that an agreement has been made.
Please be in touch with ***** as soon as you have your estimates together so that he can work out where to send payment.We sincerely regret that this experience with our service team did not end on a brighter note, but we do always appreciate when our customers allow us to get involved and try to find a resolve.
We are confident this will all be behind you soon!
Call us any time if you need us.Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In January of this year I purchased a brand new 2020 Ford Explorer. A month into having the car I had to get a completely new fuel pump. This is the first time my car was in the shop. It was there for almost a month. We were willing to shake this off because things happen. Beginning in September my car started getting stuck in park when I would start it in the morning. I took into Ford to fix. They had it for about a week and said they fixed it. While in Chattanooga on a trip my car got stuck in park again. The problem had not been fixed. Upon returning from the trip I called Ford to speak to a MANAGER about my options. I was told I would have a meeting with the SALES MANAGER upon arriving I was pushed off onto a sales man that tried to sell me a car that was worth much less than my brand new car that I had just purchased that was broken. After I denied his option that's finally when the sales manager came over to speak with me.. Then I was told to bring the car in the next day and I would work with the SERVICE MANAGER to work on my issue. I shook hands with him and this has been the only interaction that me and him had.. My car has now been at Ford for almost two months.. I have received no calls with updates in the last three weeks... and I have had to go drive back up there to return rentals TWICE because they sold the ones I was in. Was not offered to come to me to get the car since I was the one being inconvenienced. We are very saddened by how we have been treated and the overall experience with this car and Ford. I have contacted Ford twice to try to get a GM or owner reach out to me and have not been contacted. We leased an Explorer for three years and LOVED it. Never had an issue but this whole experience with the car we actually purchased has been a nightmare.Business response
01/20/2022
Business Response /* (1000, 7, 2022/01/05) */ We were able to work with Mrs. ***** to resolve the concern. Consumer Response /* (2000, 9, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***** ***** and everyone we worked with to resolve the issue were very lovely. We are completely satisfied with how everything worked out.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.