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Find a Location

Riverchase Landing has 1 locations, listed below.

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    Business ProfileforRiverchase Landing

    Real Estate

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers apartment management.

    Business Details

    Location of This Business
    200 River Haven Cir, Hoover, AL 35244-1276
    BBB File Opened:
    5/1/1988
    Years in Business:
    49
    Business Started:
    1/1/1975
    Type of Entity:
    Partnership
    Contact Information

    Customer Contact

    • Mr. Harold Ripps, Partner
    • Mr. Carrie Rooker, Manager
    • Mr. Jamye Morris, Manager
    • Ms. Sherri Davis, Property Manager

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I only being living in these apartments for 6 months, and my water has been shut off 5 times. They keep acting like its a water line break every time, then to make matter worse the tenants are paying a high water bill. I requested for a pest control 3 months ago, and was told they had to find another company for whatever reason, then a few weeks I get a knock on my doors from a man yelling Pest Control. The office never informed me of this, so I called and was told they put the tenants that requested it a while ago back on the list. Like really, that was 3 months ago, and I was still being charge for it alone with a unexplained miscellaneous charge that no one knows about. My kitchen sink and dishwasher has a very foul odor that smell throughout the apartment due to the plumbing problem. I have put in several maintenance request, and no one has been out to address this problem. The leasing office just saying someone is coming or they have to send a plumber to fix it but that still haven't happen. All they do is tell the tenants that someone is coming, but that *** be 2-3 weeks later, and sometime months. I have lived in several apartments complex, but this is by far the worse.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Monica B

    1 star

    09/09/2023

    Every since Riverchase Landing Apartments signed a deal with **********************, their service has gone down the hill. Our foyer to our apartments were cleaned every week. There was no issues with our rent. If something was wrong with something in the apartment we ALWAYS had someone to come out and fix the day we setup the work order. Pest Control sprayed weekly. Everything was wonderful living here. Since ********************** been in charge, they have overdrawn my account by taking out an addition $1,000 saying because I hadn't renewed my lease. I ended up speaking to multiple people, and each person said something different including managers and nothing would ever be fixed. Even a ****** came into the office with a noncompliance paper about not paying his rent. After a few months, it was fixed. After it was fixed then a few months later a woman started sending me emails stating that I owed a $1000 and I told her I didn't and asked her to send me proof. Then she said she fixed it. I said great. Then a few weeks later she sent me another email saying I owed $86. I said no I don't I pay my rent in full every month. I OWE YALL NOTHING!I went to the office explaining again that I owe them Nothing. Each time either Management or leasing specialists says its going to be fixed and it never is. Just a few days ago, I received a non-compliance letter. I gathered ALL my payments to take the office and no one is there. The office is supposed to be open from 9am-6pm and the doors are locked and the office is dark. I've done this multiple times and no one is there. I left a message on their voicemail and haven't heard from anyone. I just checked my maintenance lists about an emergency maintenance with my plumbing that needed to be fixed three days ago. No one has come. No one has called. I sent in multiple work orders and one of them they said they completed when they didn't I'm still looking at broken blinds they broke the day they installed them.

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