ComplaintsforTMI Real Estate
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
go NEW Ive applied for a home two weeks ago no one has reached out to me. Also when I called the main office thats on the website they have no information about the home that I applied for. They have no information for who I supposed to reach out to check the status of my application. All of them is elderly women when I first got to the house. They did not have the key in the lock box as I was told to be able to look around the house so I had to wait two days to get the key to be able to look at the house. Also, I had applied for the house on Trulia app with me applying for the house on the Trulia they actually call me personally Ive been needing to move for the last three weeks and Ive been waiting on them two weeks now I know I have a good background I know I have a good credit. It shouldnt take 14 days to receive a credit report in a background report Im not sure what is going on but I do not like this. I feel like this whole thing is a scam.Business response
12/01/2023
Dear ***************************; We are very sorry to hear of your experience with seeking a rental home through TMI Real Estate. We act as agent for the property owner and must have their approval before we can move forward on an application and lease.
My understanding is that you are still in contact with our representative . While I am in hopes that you will receive ********************* in the future, please feel free to contact me via email ******************* or text to ************
Respectfully,
*************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.