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Find a Location

Aban Towing & Recovery has 1 locations, listed below.

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    Business ProfileforAban Towing & Recovery

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3128 Lorna Rd # B, Hoover, AL 35216-5419
    BBB File Opened:
    2/12/2009

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This towing company damaged my car upon picking up and delivering my car to my mechanic on Saturday May 13th, 2023. My bumper's underlining panel is completely missing off of my vehicle and the bumper is extremely cracked in the middle. I want my car fixed and the owner of this company is refusing to take accountability for the damages. He stated that he will help only because he doesn't want his credibility to be affected by GEICO well that's out especially after our phone call this evening. ***************** is the owners name and he is very rude and manipulative. He offered me $200 to $250 for my damages and said that he would only pay for my car to be fixed if I come to ********** **. I live in ******* and that's not an option I am not driving hours away to get my vehicle fixed when I can do it right here in my state and in my city. My car was not cracked or missing parts when I issued it to them to tow it on Saturday and on Saturday night when I picked up my car this was the outcome. Its unacceptable. I want my bumper replaced or repaired here in ******* **. My insurance company is involved and there is an open investigation going on.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lexi D

    1 star

    04/22/2024

    DO NOT USE THIS COMPANY! *** the person in charge of the company as well as his driver ******************** you, cuss at you, disrespect you, yell at you, have no customer service skills or communication skills and cancel your tow for NO reason. They deserve ZERO stars. *** HAS MANY OTHER REVIEWS FROM CUSTOMERS ABOUT HIS MENTAL INSTABILITY AND CUSSING AT CLIENTS AND DISRESPECTING THEM. This isnt his first time. His business should be shut down and I will be reporting him and this pathetic scam company to the **************************** as well. He needs to be investigated. I have a towing company with much better reviews, respect, professionalism and class coming out now with no problems, thank God! *** is mentally unstable and has ************, aggressive and inappropriate behavior. I reported BOTH *** AND **** to the insurance company and filed a formal complaint and documentation on them and it was submitted and documented against them. I was told this wasnt the first time there has been an issue and complaints with/ against this towing company. I have never experienced anything like this in my life, with a towing company. Never had a problem with a towing company ever or experienced business professionals acting like this. I always have really good experiences with towing companies when I have needed one, but this one was AWFUL and DISGUSTING! GO ANYWHERE ELSE. *** wont stop calling, screaming at and harassing me. I had to let him know that if he called one more time that I would call the police and file harassment charges. This person displays angry and wacked out, nut job behavior. STAY FAR AWAY. Do better **** and ***! This is not how you treat customers, especially when theyve done nothing. Horrible attitudes and behaviors. I will be spreading the word. What a JOKE!

    Local BBB

    BBB Serving Central & South Alabama

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