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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Sold me a vehicle (lemon) with all intent to do so,theftBusiness response
11/09/2023
A "lemon" vehicle is one that has major issues within the first 12 months of inception or ****** miles. ******************* purchased a vehicle that is 14 years aold with 181K miles on it. While we try to inspect every vehicle, it is impossible to predict the mechanical future of an automobile. Especially one that is so old and with so many miles. We do offer an extended service contract through AUL on every vehicle that we sell. She declined the coverage on this and then signed 6 seperate documents stating that the vehicle was being sold, "AS-IS" and without warranty.
We are very sorry that she is having mechanical issues with the vehicle she purchased. We sell over 200 vehicles every month and do not have many issues out of them.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.