Business ProfileforHornbuckle Auto Detailing

On April 7th, 2023, I engaged the services of Hornbuckle, a local window tinting shop, to tint the windows of my vehicle for a cost of $900. Unfortunately, the front windshield was cracked after the process and needed to be replaced.I coordinated with a local body shop for the replacement and allowed Hornbuckle to retint the new windshield. However, the new tint job was unsatisfactory. Upon discussion with the owner, it was agreed that the tinting needed to be redone on some areas of the car, including the back glass.I expressed concern about retinting the back glass, fearing it might damage the rear defrost lines. Despite my apprehensions, the owner assured me that he had never experienced such issues and even mentioned having retinted his own vehicle, the same make and model as mine, three times without complications.Importantly, I was not informed of the potential for damage to the back glass when the owner initially suggested tinting it. The owner gave further assurance that they would rectify any issues that might arise from their services.On June 20th, 2023, upon collecting my vehicle, I discovered that the back defrost lines had been partially stripped off. This damage happened at the shop, as evidenced by the photos I took.Needless to say, I am incredibly frustrated and disappointed. Despite the damage being a direct result of their actions, the owner has refused to accept responsibility or offer a refund. My attempts to communicate have been met with silence, as the owner has stopped returning my calls.The decision to proceed was made based on the owner's assurance and suggestion. The subsequent refusal to take responsibility for the ensuing damage is distressing and unprofessional.