Business ProfileforUbreak Ifix

I took my phone to Ubreak I Fix at ********************** in ********** ******* on Feb 17,2024. Paid 300 and The agent talked me into getting this special screen Asurion offers and stated it was the best so I went with it. Well April 19 I dropped my phone and the entire screen went black. I called UBreak and he told me to bring it in. After getting there he informed me that they could not cover it due to the minor Crack and the bottom right side of the phone under the screen protector I purchased from them. I said to call the manager cause there is no way that such a small Lil Crack in the bottom corner of my phone caused this. The manager immediately said no the warranty could not cover it. So I called corporate and they say they are escalating it to a case manager but I haven't even received an email. I have called yesterday when I dropped the phone off and twice this morning. I called back to the store to speak with the manager myself. The manager is never at the store as well. He had to call him yesterday as well. So I have called around and everyone is saying the same thing except ubreak I Fix. The tech keeps saying that the new ******* s24 ultra screens are thinner so yes they did give me the best screen protector but it's not guaranteed to fully protect the phone due to the screen being so thin. But upon me initially purchasing it was the best option and I would have no worries. But i have been told by numerous phone repair people that such a minor Crack shouldn't have caused the entire screen to go out. And it's where the screen protector is. This has been a nightmare and I have used this company many times and this is the first time something like this has happened. They have not tried to do anything to help me out. It's literally been 2 months since I took my phone in for repair and now a scratch not even as long as a rice grain caused the entire screen to go out. I think not. So I have requested they put the old screen back on and I will go elsewhere.