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ComplaintsforDean Commercial Real Estate, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**** Commercial Reality is my LANDLORD. I have a leaking roof and ceiling. The health department has written my business up about the leaking roof. I have a maintenance request for the roof to be fixed since Jan 2024. They are ignoring my request completely. The air conditioning units (both units) are not working. I have put in maintenance requests and **** Commercial Reality is ignoring those requests too. My business is running with no air and a leaking roof. **** COMMERCIAL REALITY is not providing there end of the leasing agreement. Please help. Thank youBusiness response
04/24/2024
The air was fixed the day he sent this. The ac guy had been there and looked at it and had to order a part. He came back that day and replaced it and the air is working.
The roofer said he could fix it but always has some excuse not to go. I have contacted another roofer.
I spoke with **** and he is happy and said he does not want to pursue the complaint further.
*****Customer response
04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a tenant in the plaza as listed in the address. The property maintenance it's not compliant with lease agreement. Non of the contact numbers work to ask for assistance in getting work orders and service. I receive a monthly email to collect payments to cover my lease rental. The severity to contact someone us extremely difficult. My A/C unit leaks continually every summer and creates a fall risk for traffic inside my business. I have to clean up between clients which prohibit me from serving ?? the clients. This is not the only problem. Please help! Thank you!Business response
07/03/2022
The issue has been resolved. She still had an old number for management. She has my card with my number, and I told her text me or call me any time. Maintenance fixed the air conditioner and also added plates above the ceiling to stop any more leaks. I checked back in a couple of days later and there was no water anywhere.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.